I went to local AutoZone store in Gallup, NM yesterday to redeem $20 credit because of Rewards earned. I chose to buy two wipers for $25.12 and the man worked at the front desk told me that I only have to pay $5.12. But after he entered my AutoZone card number into his computer, he told me that I spent the money $20 already. I told him that I didn't spend a cent after I received the $20 Reward. He told me to call the Customer Service -- 900 741 9197. I called the Customer Service. A lady answered the phone call and told me someone in Denver used my card on 12/26/18 and bought $51 stuff. I told her my son is in Texas and my husband is in Thailand. I received AutoZone card in Albuquerque NM. How could someone in Denver use my card for purchases? She said that she had to investigate. She asked me to hold the phone line. I hold the line for more than an hour. But she never came back and answered the call. I needed the phone to call my friend. After about 20 minutes, I then called the Customer Service -- 900 741 9197 again. But the phone was busy and I couldn't get hold of anybody. I am very upset for the treatment I get from AutoZone.
Rewards
I went to local AutoZone store in Gallup, NM yesterday to redeem $20 credit because of Rewards earned. I chose to buy two wipers for $25.12 and the man worked at the front desk told me that I only have to pay $5.12. But after he entered my AutoZone card number into his computer, he told me that I spent the money $20 already. I told him that I didn't spend a cent after I received the $20 Reward. He told me to call the Customer Service -- 900 741 9197. I called the Customer Service. A lady answered the phone call and told me someone in Denver used my card on 12/26/18 and bought $51 stuff. I told her my son is in Texas and my husband is in Thailand. I received AutoZone card in Albuquerque NM. How could someone in Denver use my card for purchases? She said that she had to investigate. She asked me to hold the phone line. I hold the line for more than an hour. But she never came back and answered the call. I needed the phone to call my friend. After about 20 minutes, I then called the Customer Service -- 900 741 9197 again. But the phone was busy and I couldn't get hold of anybody. I am very upset for the treatment I get from AutoZone.