Please can you help us with our mattress problems?
We originally purchased a Serta Perfect Sleeper, Lakeshore, Queen size set on 5-5-2007. That set was "upgraded", (with an additional cost to us) to a Serta Perfect Sleeper Clarendon Hills, Queen size set on 5-3-2011, after an inspector found the depressions to be over the required 1+1/2 inch depth. We were assured that this set would retain its' shape longer than the other one had.
We are disappointed to have the same problem again. We weigh 175# and 115#, and have diligently rotated it and always used an appropriate frame as recommended. We no longer live in the city where this set was purchased, but are hoping that your company will stand by your product and offer a solution. It's become impossible to sleep comfortably on this bed.
Serta mattress
Please can you help us with our mattress problems?
We originally purchased a Serta Perfect Sleeper, Lakeshore, Queen size set on 5-5-2007. That set was "upgraded", (with an additional cost to us) to a Serta Perfect Sleeper Clarendon Hills, Queen size set on 5-3-2011, after an inspector found the depressions to be over the required 1+1/2 inch depth. We were assured that this set would retain its' shape longer than the other one had.
We are disappointed to have the same problem again. We weigh 175# and 115#, and have diligently rotated it and always used an appropriate frame as recommended. We no longer live in the city where this set was purchased, but are hoping that your company will stand by your product and offer a solution. It's become impossible to sleep comfortably on this bed.
Thank you sincerely!