I purchased a set of stacked up washer and dryer (whirlpool) on May 2019, and they were delivered to my house two days ago. I tested the washer and dryer yesterday and discovered that that washer vibrated violently and made a lot of noise, and due to the vibration of the washer and it caused one of the screws on the dryer stacked on top of the washer fell off. And for the dryer, it also did not dry well. Anyway, my wife and I were/are very dissatisfied with the products and went to home depot to complain about it and asked for a refund, but the home depot policy for the purchased appliances is that they do not allow customers to return the bad products and get a refund, instead, they will send the technicians to check on the products and provide an exchange of the same-brand-products if the purchased products were found bad.
Therefore, we did not get a refund. To make the long story short, the Whirlpool washer is just so terrible (I recorded how the washer vibrated and the noise it produced while they were being tested) that I really want to get rid of the washer and dryer all at once and get a different set with a different brand.
I will go to home depot tomorrow morning and show the video to the customer service at home depot letting them know how the whirlpool washer vibrated and produced the noise, and I hope to get a refund on both products. I just want home depot to see how bad the products are operating.
I am a very loyal home depot customer, and we have purchased at least $20,000.00 worth of materials from home depot this year for the home improvement program.
I may have to find a different retailer to purchase the materials to improve my home if my current issue did jot get resolved professionally.
Washer and Dryer (Wirlpool Brand)
I purchased a set of stacked up washer and dryer (whirlpool) on May 2019, and they were delivered to my house two days ago. I tested the washer and dryer yesterday and discovered that that washer vibrated violently and made a lot of noise, and due to the vibration of the washer and it caused one of the screws on the dryer stacked on top of the washer fell off. And for the dryer, it also did not dry well. Anyway, my wife and I were/are very dissatisfied with the products and went to home depot to complain about it and asked for a refund, but the home depot policy for the purchased appliances is that they do not allow customers to return the bad products and get a refund, instead, they will send the technicians to check on the products and provide an exchange of the same-brand-products if the purchased products were found bad.
Therefore, we did not get a refund. To make the long story short, the Whirlpool washer is just so terrible (I recorded how the washer vibrated and the noise it produced while they were being tested) that I really want to get rid of the washer and dryer all at once and get a different set with a different brand.
I will go to home depot tomorrow morning and show the video to the customer service at home depot letting them know how the whirlpool washer vibrated and produced the noise, and I hope to get a refund on both products. I just want home depot to see how bad the products are operating.
I am a very loyal home depot customer, and we have purchased at least $20,000.00 worth of materials from home depot this year for the home improvement program.
I may have to find a different retailer to purchase the materials to improve my home if my current issue did jot get resolved professionally.