As you can see by the memo below, I sought help from your customer service group. I can only tell you that my frustrations were only compounded ten-fold by the response given. First of all, I sent a picture of the door I was seeking, that was taken in your store. The picture even had your logo on it. Why this person would dismiss me and say you do not sell it, I do not know. I reached out to the manufacturer who contacted your store and connected me with someone that could help. We ordered the door from you with your Mill Works guy. We are now behind and it will be close for us to meet a deadline, mostly because we got tied up with someone that just dismissed me. That is shameful. In fairness, Carlos and Cathy (asst. mgr) at the Millennial store were helpful. Had I not reached out to Masonite, the door maker, I would not have found the door and we still are unsure if we will get it in time. This is disappointing at best. While I am not a general contractor, Home Depot is an entity that portends to be helpful to the "amateur". I am not looking for anything, but making you aware of this.
Thank you,
Dan Smith, 407-505-8468
Begin forwarded message:
From: Customer Care <customer_care @homedepot.com>
Date: July 13, 2018 at 8:13:23 AM EDT
To: "danielpsmith1 @outlook.com" <danielpsmith1 @outlook.com>
Subject: Case: 11830224 Three Panel Pear Door by Masonite [ ref:_00D50JUFY._5005017eQcO:ref ]
Good Morning Dan,
Thank you for contacting The Home Depot with your question.
I was able to complete the research and found the following information for you:
We do not carry the door that you would like to purchase.
Thank you for being a Home Depot Customer!
Kind Regards,
Iris Carson
The Home Depot-Customer Care
Resolutions Expediter- Email
2455 Paces Ferry Road
Atlanta, Georgia 30339
Phone Office: 770-433-8211/ 1-800-654-0688
Fax: (678) 556-7614
Schedule through April 30, 2018: M,T,W,Th,F 9:00am-6:00pm EST
ref:_00D50JUFY._5005017eQcO:ref
Really really disappointing service and lack of awareness
As you can see by the memo below, I sought help from your customer service group. I can only tell you that my frustrations were only compounded ten-fold by the response given. First of all, I sent a picture of the door I was seeking, that was taken in your store. The picture even had your logo on it. Why this person would dismiss me and say you do not sell it, I do not know. I reached out to the manufacturer who contacted your store and connected me with someone that could help. We ordered the door from you with your Mill Works guy. We are now behind and it will be close for us to meet a deadline, mostly because we got tied up with someone that just dismissed me. That is shameful. In fairness, Carlos and Cathy (asst. mgr) at the Millennial store were helpful. Had I not reached out to Masonite, the door maker, I would not have found the door and we still are unsure if we will get it in time. This is disappointing at best. While I am not a general contractor, Home Depot is an entity that portends to be helpful to the "amateur". I am not looking for anything, but making you aware of this.
Thank you,
Dan Smith, 407-505-8468
Begin forwarded message:
From: Customer Care <customer_care @homedepot.com>
Date: July 13, 2018 at 8:13:23 AM EDT
To: "danielpsmith1 @outlook.com" <danielpsmith1 @outlook.com>
Subject: Case: 11830224 Three Panel Pear Door by Masonite [ ref:_00D50JUFY._5005017eQcO:ref ]
Good Morning Dan,
Thank you for contacting The Home Depot with your question.
I was able to complete the research and found the following information for you:
We do not carry the door that you would like to purchase.
Thank you for being a Home Depot Customer!
Kind Regards,
Iris Carson
The Home Depot-Customer Care
Resolutions Expediter- Email
2455 Paces Ferry Road
Atlanta, Georgia 30339
Phone Office: 770-433-8211/ 1-800-654-0688
Fax: (678) 556-7614
Schedule through April 30, 2018: M,T,W,Th,F 9:00am-6:00pm EST
ref:_00D50JUFY._5005017eQcO:ref