If you pay attention to most of these comments it seems to me that a major company would make a better effort to insure their customers are their most important asset. I have had a couple of issues in the past and yes they have been fixed. One cost you almost $8000.00. They all start with an employee that simply does not care. Frustration can and does leave a bad taste in one's mouth. I know this covid crap is an inconvenience to you but don't loose site of quality customer service. I just spend 4 days running around looking for 3 colors of oil based paint. Which I have always been able to purchase from Home Depot. Anyway stopped by, nothing on the self, not even a single can. I asked when it was expected and was informed that Home Depot no longer carries that type of paint. Ok so I went to Lowes and purchased two of the colors I needed. Got home and checked on line. It shows you do carry it but only in quarts, 2 of the colors were $8.98 a can and one was $17.98. I called the store and they informed me they did not stock it. I told them I am on line and it says it is available for two of the colors and one is not. Why was the one color $17.98. was informed it was a 2 pack and it is the only way it is sold. So today I stopped by to pick a single item up and decided to check. 2 of the 3 colors there and the one that is $17.98 on line in on the self for $8.98. Although this is minor, we get this kind of crap all the time. Good luck
Customer Service
If you pay attention to most of these comments it seems to me that a major company would make a better effort to insure their customers are their most important asset. I have had a couple of issues in the past and yes they have been fixed. One cost you almost $8000.00. They all start with an employee that simply does not care. Frustration can and does leave a bad taste in one's mouth. I know this covid crap is an inconvenience to you but don't loose site of quality customer service. I just spend 4 days running around looking for 3 colors of oil based paint. Which I have always been able to purchase from Home Depot. Anyway stopped by, nothing on the self, not even a single can. I asked when it was expected and was informed that Home Depot no longer carries that type of paint. Ok so I went to Lowes and purchased two of the colors I needed. Got home and checked on line. It shows you do carry it but only in quarts, 2 of the colors were $8.98 a can and one was $17.98. I called the store and they informed me they did not stock it. I told them I am on line and it says it is available for two of the colors and one is not. Why was the one color $17.98. was informed it was a 2 pack and it is the only way it is sold. So today I stopped by to pick a single item up and decided to check. 2 of the 3 colors there and the one that is $17.98 on line in on the self for $8.98. Although this is minor, we get this kind of crap all the time. Good luck