My name is Steve Ehrhardt from Braintree, MA. My wife has ordered a dish washer online with Home Depot, the manufacturer was Bosch, back in October i believe. It was going to take a while for delivery so i asked if i could pick it up at the local store and was told that it would not be possible.
I was okay with that answer and decided to wait for the delivery date. Turned out the day of delivery, my wife heard a loud crash as the dishonest despicable truck driver/delivery men dropped it off the back of the truck. By the time my wife went outside they were already coming up the driveway with the dishwasher. It was not in a box, it was bubble wrapped so that my wife could not actually see the damage to the dishwasher. It looked okay to the naked eye and the dishonest delivery men said nothing about dropping it so she signed for it.
A few days later our handyman came by to install it and saw the damage immediately when he removed the tape and bubble wrap. He still tried to hook it up and get it working because the damage was large dents in the top which would not be visible. Turned out that the damage was worse than just dents as they could not get it to operate at all.
We called Home Depot to swap for a dishwasher that was not damaged and they said you signed for it and it is past 48 hours so you'll have to deal with Bosch. That was an absurd response from Home Depot since the dumb ass dishonest delivery guys that Home Depot had were at fault. Home Depot wanted nothing more to do with it except saying we are sorry as rules are rules. I understand there are rules and guidelines that customers need to follow but no one mentioned a 48 hour policy, no one mentioned dropping it and the customer suffers because of that? I won't actually get my dishwasher until January at the very earliest and am extremely pissed off about that.
This has caused us to wash dishes by hand since October and we've cancelled Christmas at my house because we have one small sink and a small kitchen that makes it difficult to handle a lot of dishes. We think it is bad business along with Bosch who thinks the same thing because Home Depot caused the damage but refused to take responsibility.
I am very frustrated and don't want to do business with Home Depot again and really feel like publicizing this incident to show people what happened so it doesn't happen to them.
Bad Home Depot people delivery my Bosch dishwasher
My name is Steve Ehrhardt from Braintree, MA. My wife has ordered a dish washer online with Home Depot, the manufacturer was Bosch, back in October i believe. It was going to take a while for delivery so i asked if i could pick it up at the local store and was told that it would not be possible.
I was okay with that answer and decided to wait for the delivery date. Turned out the day of delivery, my wife heard a loud crash as the dishonest despicable truck driver/delivery men dropped it off the back of the truck. By the time my wife went outside they were already coming up the driveway with the dishwasher. It was not in a box, it was bubble wrapped so that my wife could not actually see the damage to the dishwasher. It looked okay to the naked eye and the dishonest delivery men said nothing about dropping it so she signed for it.
A few days later our handyman came by to install it and saw the damage immediately when he removed the tape and bubble wrap. He still tried to hook it up and get it working because the damage was large dents in the top which would not be visible. Turned out that the damage was worse than just dents as they could not get it to operate at all.
We called Home Depot to swap for a dishwasher that was not damaged and they said you signed for it and it is past 48 hours so you'll have to deal with Bosch. That was an absurd response from Home Depot since the dumb ass dishonest delivery guys that Home Depot had were at fault. Home Depot wanted nothing more to do with it except saying we are sorry as rules are rules. I understand there are rules and guidelines that customers need to follow but no one mentioned a 48 hour policy, no one mentioned dropping it and the customer suffers because of that? I won't actually get my dishwasher until January at the very earliest and am extremely pissed off about that.
This has caused us to wash dishes by hand since October and we've cancelled Christmas at my house because we have one small sink and a small kitchen that makes it difficult to handle a lot of dishes. We think it is bad business along with Bosch who thinks the same thing because Home Depot caused the damage but refused to take responsibility.
I am very frustrated and don't want to do business with Home Depot again and really feel like publicizing this incident to show people what happened so it doesn't happen to them.