The following is an e mail I sent several days ago to customer service. We are being made fools out of here it is: Whats going on with you folks. to take someones money and not deliver what was ordered is fraud. I tried your phone line but you have conveniently put in a text that states hold time is more than hour. If that is true it means you are messing up at an exorbitant rate. WE WANT THE DISH WE PAID FOR. YOUR CONFIRMATION STATES TWO DISHES WOULD BE SHIPPED DELIVERY ORDER BBR4000891044 WHY DID YOU ONLY SEND ONE????? YOU HAVE NO CUSTOMER SERVICE ASKED FOR HELP AT YOUR STORE AND THEY WILL NOT GIVE ANY THEY SAY WE HAVE TO CONTACT YOU!!! BUT YOU DO NOT RESPOND!!! ITS BEEN 3 DAYS SINCE THIS LAST E MAIL TO YOU WHY CAN'T WE GET A RESPONSE??? YOUR PAPERWORK SHOWS 2 SALAD BOWLS BUT YOU SHIP ONE WITH NO EXPLANATION. SARAH KUHN IS THE INDIVIDUAL THAT ENTERED THE ORDER WHY NOT FIND OUT FROM HER WHAT HAPPENED OR HAVE SOMEONE CONTACT US. WITHOUT THIS THE SET OF DISHES IS SHORT A PIECE AND NO GOOD TO US. PLEASE ACKNOWLEDGE YOUR ERROR CONTACT US AND GET US THE PIECE WE ORDERED.
I do not like being made a fool of. I ordered dishes from you folks and they arrived two pieces short. I went on line to your customer service department to get it straightened out. They assured me I would get the two missing salad bowls. This is Everyday White by Fitz and floyd Coastal Starfish collection.
I received a replacement order confirmation e mail Delivery order number BBR40008891044 that two dishes would be shipped to me . Expected delivery 6/29.
This morning 6/27 a package arrived from you with ONE dish in it. If you look at the paperwork you send me you will see two items are listed. What is this???!!! You take a persons money short ship them so you can make a little more profit and hope they won't notice. Then when you get caught you try it again hoping you will get away with it!!!! I have heard your firm is in financial trouble but this borders on fraud. I want my second dish!!! I paid for it and am entitled to it. Needless to say future business with your firm will not be considered.....
THOMAS McCann
Sat 6/27/2020 12:44 PM
Replacement Order Confirmation Email
Thanks for shopping with Bed Bath & Beyond Lucille Mccann.
Great news! Your replacement order is processing. Our goal is to ship your items as quickly as possible and, therefore, if there are multiple items on your order, some may ship before others. We will send a Shipping Confirmation email with your tracking number and order details whenever any of your items ship.If you have any questions about your order, please contact us at customer.service@bedbath.com or 1-800-GO BEYOND (1-800-462-3966).
Bed Bath & Beyond reserves the right to hold any order for a security review. If your order is affected, you will be notified within three business days.
Once again, thanks for shopping at Bed Bath & Beyond
Delivery Order #: BBR4000891044
Order Date: 6/24/20
Items Shipping to Lucille Mccann
Shipping Address
Lucille Mccann
19223 Coastal Shore Ter
Land O Lakes, FL 34638
Gift Information
Gift Package: No
Shipping Method - Standard
Item Quantity Our Price Your Savings Your Price Total
Everyday White® by Fitz and Floyd® Coastal Starfish & Coral Pasta Bowl
$10 Off $30 Purchase
$15 off $50 Purchase
Expected Delivery 6/29 - 7/2 1 $8.99 $0.00 $0.00 $0.00
Everyday White® by Fitz and Floyd® Coastal Starfish & Coral Pasta Bowl
$10 Off $30 Purchase
$15 off $50 Purchase
Expected Delivery 6/29 - 7/2 1 $8.99 $0.00 $0.00 $0.00
2 item(s): $0.00
Total Tax: $0.00
Total: $0.00
Payment Summary
BillingMethod
Our Total Price (2) Items: $0.00
Your Total Savings: $0.00
Total Tax: $0.00
Grand Total: $0.00
Missing salad bowl
The following is an e mail I sent several days ago to customer service. We are being made fools out of here it is: Whats going on with you folks. to take someones money and not deliver what was ordered is fraud. I tried your phone line but you have conveniently put in a text that states hold time is more than hour. If that is true it means you are messing up at an exorbitant rate. WE WANT THE DISH WE PAID FOR. YOUR CONFIRMATION STATES TWO DISHES WOULD BE SHIPPED DELIVERY ORDER BBR4000891044 WHY DID YOU ONLY SEND ONE????? YOU HAVE NO CUSTOMER SERVICE ASKED FOR HELP AT YOUR STORE AND THEY WILL NOT GIVE ANY THEY SAY WE HAVE TO CONTACT YOU!!! BUT YOU DO NOT RESPOND!!! ITS BEEN 3 DAYS SINCE THIS LAST E MAIL TO YOU WHY CAN'T WE GET A RESPONSE??? YOUR PAPERWORK SHOWS 2 SALAD BOWLS BUT YOU SHIP ONE WITH NO EXPLANATION. SARAH KUHN IS THE INDIVIDUAL THAT ENTERED THE ORDER WHY NOT FIND OUT FROM HER WHAT HAPPENED OR HAVE SOMEONE CONTACT US. WITHOUT THIS THE SET OF DISHES IS SHORT A PIECE AND NO GOOD TO US. PLEASE ACKNOWLEDGE YOUR ERROR CONTACT US AND GET US THE PIECE WE ORDERED.
I do not like being made a fool of. I ordered dishes from you folks and they arrived two pieces short. I went on line to your customer service department to get it straightened out. They assured me I would get the two missing salad bowls. This is Everyday White by Fitz and floyd Coastal Starfish collection.
I received a replacement order confirmation e mail Delivery order number BBR40008891044 that two dishes would be shipped to me . Expected delivery 6/29.
This morning 6/27 a package arrived from you with ONE dish in it. If you look at the paperwork you send me you will see two items are listed. What is this???!!! You take a persons money short ship them so you can make a little more profit and hope they won't notice. Then when you get caught you try it again hoping you will get away with it!!!! I have heard your firm is in financial trouble but this borders on fraud. I want my second dish!!! I paid for it and am entitled to it. Needless to say future business with your firm will not be considered.....
THOMAS McCann
Sat 6/27/2020 12:44 PM
Replacement Order Confirmation Email
Thanks for shopping with Bed Bath & Beyond Lucille Mccann.
Great news! Your replacement order is processing. Our goal is to ship your items as quickly as possible and, therefore, if there are multiple items on your order, some may ship before others. We will send a Shipping Confirmation email with your tracking number and order details whenever any of your items ship.If you have any questions about your order, please contact us at customer.service@bedbath.com or 1-800-GO BEYOND (1-800-462-3966).
Bed Bath & Beyond reserves the right to hold any order for a security review. If your order is affected, you will be notified within three business days.
Once again, thanks for shopping at Bed Bath & Beyond
Delivery Order #: BBR4000891044
Order Date: 6/24/20
Items Shipping to Lucille Mccann
Shipping Address
Lucille Mccann
19223 Coastal Shore Ter
Land O Lakes, FL 34638
Gift Information
Gift Package: No
Shipping Method - Standard
Item Quantity Our Price Your Savings Your Price Total
Everyday White® by Fitz and Floyd® Coastal Starfish & Coral Pasta Bowl
$10 Off $30 Purchase
$15 off $50 Purchase
Expected Delivery 6/29 - 7/2 1 $8.99 $0.00 $0.00 $0.00
Everyday White® by Fitz and Floyd® Coastal Starfish & Coral Pasta Bowl
$10 Off $30 Purchase
$15 off $50 Purchase
Expected Delivery 6/29 - 7/2 1 $8.99 $0.00 $0.00 $0.00
2 item(s): $0.00
Total Tax: $0.00
Total: $0.00
Payment Summary
BillingMethod
Our Total Price (2) Items: $0.00
Your Total Savings: $0.00
Total Tax: $0.00
Grand Total: $0.00