Good Morning:
I would like to share how my experience with associate ID #AC18051 was very unprofessional and she didn't take the time to listen to my concern. I asked her for her name on two different occasions and was placed on hold with no response. I spoke to several associates who were knowledgable and helpful but once transferred to her things went down hill. Instead of continuing to deal with her unprofessionalism, I called the 800# and was able to get a young lady who was beyond PROFESSIONAL, she listened to me vent about the previous associate and was able to resolve my issue in a matter of minutes. Associate ID # AA91938 deserves a huge KUDOS. As a new customer, she changed the outlook that I had for the company. I hope my call with the unprofessional associate is pulled and a course of action is taken because I would never allow a member of my team to provide such service to anyone (new or old).
Unprofessional customer service
Good Morning:
I would like to share how my experience with associate ID #AC18051 was very unprofessional and she didn't take the time to listen to my concern. I asked her for her name on two different occasions and was placed on hold with no response. I spoke to several associates who were knowledgable and helpful but once transferred to her things went down hill. Instead of continuing to deal with her unprofessionalism, I called the 800# and was able to get a young lady who was beyond PROFESSIONAL, she listened to me vent about the previous associate and was able to resolve my issue in a matter of minutes. Associate ID # AA91938 deserves a huge KUDOS. As a new customer, she changed the outlook that I had for the company. I hope my call with the unprofessional associate is pulled and a course of action is taken because I would never allow a member of my team to provide such service to anyone (new or old).