My 96 year old mother lives alone, and her ONLY means of communication if none of her family is with her, is her Centurylink land line. Two days ago, a technician was working on another line, and we believe either cut or disconnected her line. She used the line before he began working and it was gone after he finished. We have been trying since Tuesday, December 29th, to have the line fixed. But the earliest Centurylink will correct their mistake is Monday, January 4th. This is ridiculous! It is CENTURYLINK'S mistake and my mother should not have to endure THEIR INCOMPANTANCY!!!!! I would give anything if there was a viable alternative to using this company!!!!!!!!!!!!!!!!!!!! I sat on a phone call with them yesterday, OVER AN HOUR, to speak with a "manager" who assured me this repair would be expedited. It's more than 24 hours later, and still nothing. I am fairly certain she will not have her phone back until sometime next week. I am so tired of Centurylink and their meaningless promises, i.e., your internet will be definitely faster if you upgrade, your phone will be repaired before the holiday.
Customer / Repair Service
My 96 year old mother lives alone, and her ONLY means of communication if none of her family is with her, is her Centurylink land line. Two days ago, a technician was working on another line, and we believe either cut or disconnected her line. She used the line before he began working and it was gone after he finished. We have been trying since Tuesday, December 29th, to have the line fixed. But the earliest Centurylink will correct their mistake is Monday, January 4th. This is ridiculous! It is CENTURYLINK'S mistake and my mother should not have to endure THEIR INCOMPANTANCY!!!!! I would give anything if there was a viable alternative to using this company!!!!!!!!!!!!!!!!!!!! I sat on a phone call with them yesterday, OVER AN HOUR, to speak with a "manager" who assured me this repair would be expedited. It's more than 24 hours later, and still nothing. I am fairly certain she will not have her phone back until sometime next week. I am so tired of Centurylink and their meaningless promises, i.e., your internet will be definitely faster if you upgrade, your phone will be repaired before the holiday.