I live in the US. I am a US citizen. I regularly send fees and upkeep money to my dependent, who studies overseas. The dependent has been, for long, urging me to switch to Western Union, because the clerks who serve her, allegedly “harass” them. The dependent tells me that the clerks ask “too many invasive questions” about who sends the money, what it is for, and such questions which are of a personal nature.
It is disturbing that after I submit my credentials in America, where I believe we are very accountable for our income, and where, I believe questions about money laundering may be addressed, my vulnerable dependent should be subjected to harassing questions abroad, when the people who are asking them are not part of the police or any security agency.
I would like to know if we could sue MoneyGram here, in the USA, for harassment committed by your company abroad, since this is where the remission originated. And it is sad, hypocritical, and possibly criminal, that your company should operate under different standards internationally.
Your customer service standards at overseas locations
I live in the US. I am a US citizen. I regularly send fees and upkeep money to my dependent, who studies overseas. The dependent has been, for long, urging me to switch to Western Union, because the clerks who serve her, allegedly “harass” them. The dependent tells me that the clerks ask “too many invasive questions” about who sends the money, what it is for, and such questions which are of a personal nature.
It is disturbing that after I submit my credentials in America, where I believe we are very accountable for our income, and where, I believe questions about money laundering may be addressed, my vulnerable dependent should be subjected to harassing questions abroad, when the people who are asking them are not part of the police or any security agency.
I would like to know if we could sue MoneyGram here, in the USA, for harassment committed by your company abroad, since this is where the remission originated. And it is sad, hypocritical, and possibly criminal, that your company should operate under different standards internationally.