I’m so very disappointed in Forever 21 and Fed Ex. I placed an order on March 29, 2019 and received an email that they were shipped on March 31st. Well here it is April 29th and I have yet to receive my items. I’ve called both companies multiple times and all they can tell me is what I already know from tracking it myself which is that it’s “on the way”. I haven’t been able to get any other information aside from “its on the way” since April 4th. So now it’s just lost in space, my neice’s Birthday has come and gone, I had to go out and buy other things just to have something to give to her and told her I’ll still give her these things that she wanted when they come but now it’s looking like I’m not even going to be getting them. FedEx’s customer service tells me that I need to call Forever 21 to file a claim.
Forever 21 customer service tells me that I need to call Fed Ex to file a claim. Now I’m just frustrated and want my money back and I’m told that I have to fill out an claim by email, wait 7-10 business days for them to review the claim then they will file a missing package claim, the I’ll have to wait 8-10 business days for FedEx to respond, then I can get a refund if they still haven’t found my package by then. I am just so so so very disappointed.
Package lost in space
I’m so very disappointed in Forever 21 and Fed Ex. I placed an order on March 29, 2019 and received an email that they were shipped on March 31st. Well here it is April 29th and I have yet to receive my items. I’ve called both companies multiple times and all they can tell me is what I already know from tracking it myself which is that it’s “on the way”. I haven’t been able to get any other information aside from “its on the way” since April 4th. So now it’s just lost in space, my neice’s Birthday has come and gone, I had to go out and buy other things just to have something to give to her and told her I’ll still give her these things that she wanted when they come but now it’s looking like I’m not even going to be getting them. FedEx’s customer service tells me that I need to call Forever 21 to file a claim.
Forever 21 customer service tells me that I need to call Fed Ex to file a claim. Now I’m just frustrated and want my money back and I’m told that I have to fill out an claim by email, wait 7-10 business days for them to review the claim then they will file a missing package claim, the I’ll have to wait 8-10 business days for FedEx to respond, then I can get a refund if they still haven’t found my package by then. I am just so so so very disappointed.