I am very angry over not being able to access my acct. online; twice I have complained of this-was sent 1time to reset my password-now it says that is not valid & also my SS# is not valid(it IS) I have also issues with billing; I paid my policy premium for the year, sent in not once but twice, NOW today I get yet another letter, saying my insurance has lapsed due to not paying by the grace period-this is a LIE.
TransAm. sent me an e-mail saying notices were mailed out "late-sorry for the inconvenience". Well, I was not late to begin with! I also have not received a receipt for this payment, & have requested one; I DID pay with MC the 2nd time-I assume I will have to wait to receive my credit card bills, to see if billing credited my pmnt. I'm sick & tired of the run around online to access my account, & after 7 years having this coverage, I have never been late with payment. They better get it together in billing and READ!!!!
Online & billing problems
I am very angry over not being able to access my acct. online; twice I have complained of this-was sent 1time to reset my password-now it says that is not valid & also my SS# is not valid(it IS) I have also issues with billing; I paid my policy premium for the year, sent in not once but twice, NOW today I get yet another letter, saying my insurance has lapsed due to not paying by the grace period-this is a LIE.
TransAm. sent me an e-mail saying notices were mailed out "late-sorry for the inconvenience". Well, I was not late to begin with! I also have not received a receipt for this payment, & have requested one; I DID pay with MC the 2nd time-I assume I will have to wait to receive my credit card bills, to see if billing credited my pmnt. I'm sick & tired of the run around online to access my account, & after 7 years having this coverage, I have never been late with payment. They better get it together in billing and READ!!!!