I got back to Canada from the US on sept19 2020 I just wanted to say I spoke with 2 ladys on the phone. Jeana was one the other did not get her name. Both gals went out of the way to help me on both calls. I am not a great flyer and my Canadian flight canceled the flight I was on. Jeana rebooked me on 2 flights to get me to my new flight time in Vancourver. then I did not get my email on my phone so called back. And this gal helped me get it straight. It was my fault that I gave the wrong email address to Jeana. Awesome front line staff and service. Not that I like to fly but if I have to I will try to use Alaska every time now. Thanks to your staff they turned a stressful time into a very positive out come. My cell is 403-831-1179 if you need to reach me.
Confimation # IEELMY
I got back to Canada from the US on sept19 2020 I just wanted to say I spoke with 2 ladys on the phone. Jeana was one the other did not get her name. Both gals went out of the way to help me on both calls. I am not a great flyer and my Canadian flight canceled the flight I was on. Jeana rebooked me on 2 flights to get me to my new flight time in Vancourver. then I did not get my email on my phone so called back. And this gal helped me get it straight. It was my fault that I gave the wrong email address to Jeana. Awesome front line staff and service. Not that I like to fly but if I have to I will try to use Alaska every time now. Thanks to your staff they turned a stressful time into a very positive out come. My cell is 403-831-1179 if you need to reach me.