My account was hacked on Nov. 16, 2019. I received an email about my account email address being changed and I was out of town, so obviously it wasn't me. I finally got PSN on chat and they said I couldn't answer enough security questions because I did not know my original PS3 serial number (I do not have that system anymore). So I called 7 times only to be told they could not help me get my account back because I didn't know the PS3 serial number and the most recent purchases on my account (since it was stolen, how could I know this info, i told them the most recent purchases I made before it was stolen) so after those 7 calls, I was told to send a letter to Sony Customer Service explaining what happened, not an email a letter. I said I just told you (Customer Service) what happened. Said they could not help me. Pretty much lost long time customer for good. Moved to Xbox and will purchase the next gen Xbox and am done with Sony for good. I emailed Customer service also and no response. I doubt they will ever contact me.
Stolen PSN account
My account was hacked on Nov. 16, 2019. I received an email about my account email address being changed and I was out of town, so obviously it wasn't me. I finally got PSN on chat and they said I couldn't answer enough security questions because I did not know my original PS3 serial number (I do not have that system anymore). So I called 7 times only to be told they could not help me get my account back because I didn't know the PS3 serial number and the most recent purchases on my account (since it was stolen, how could I know this info, i told them the most recent purchases I made before it was stolen) so after those 7 calls, I was told to send a letter to Sony Customer Service explaining what happened, not an email a letter. I said I just told you (Customer Service) what happened. Said they could not help me. Pretty much lost long time customer for good. Moved to Xbox and will purchase the next gen Xbox and am done with Sony for good. I emailed Customer service also and no response. I doubt they will ever contact me.