I have just returned from our local Talbots store in Easton, Maryland. The sales associate, "Maggie" was rude, confrontational and combative. I was wearing a mask while shopping and lowered it from my nose for a moment to breathe. Maggie confronted me and said that I "Have to wear a mask in Talbots." I said that I was having difficulty breathing and she said that did not make any difference and that I had to put the mask on correctly. (Please note that I was over 10 feet away from Maggie and not near another customer.) I informed Maggie that I was getting dizzy and asked if she would guarantee that she would stop my head from hitting the floor if I fainted. She angrily replied that "I can't guarantee ANYTHING!" She continued her nastiness for the remainder of my shopping through rude comments with both myself and my mother (who is 94 and has COPD.) I assure you that we were wearing masks, trying to comply but having difficulty breathing. This associate was so rude that my current attitude that I should probably stop shopping at Talbots.
When I told an friend about this experience, she informed me that both she and her mother had the same experience with this sales associate two days ago (with Maggie) and both she and her mother put down their selections and left the store. I do not think that this is a coincidence and believe that Maggie is a poor reflection on Talbots. I would like to know if any action will be taken by management or if it is simply better that I cancel my Talbots account. Thank you for your help with this very upsetting situation.
Confrontational sales associate
I have just returned from our local Talbots store in Easton, Maryland. The sales associate, "Maggie" was rude, confrontational and combative. I was wearing a mask while shopping and lowered it from my nose for a moment to breathe. Maggie confronted me and said that I "Have to wear a mask in Talbots." I said that I was having difficulty breathing and she said that did not make any difference and that I had to put the mask on correctly. (Please note that I was over 10 feet away from Maggie and not near another customer.) I informed Maggie that I was getting dizzy and asked if she would guarantee that she would stop my head from hitting the floor if I fainted. She angrily replied that "I can't guarantee ANYTHING!" She continued her nastiness for the remainder of my shopping through rude comments with both myself and my mother (who is 94 and has COPD.) I assure you that we were wearing masks, trying to comply but having difficulty breathing. This associate was so rude that my current attitude that I should probably stop shopping at Talbots.
When I told an friend about this experience, she informed me that both she and her mother had the same experience with this sales associate two days ago (with Maggie) and both she and her mother put down their selections and left the store. I do not think that this is a coincidence and believe that Maggie is a poor reflection on Talbots. I would like to know if any action will be taken by management or if it is simply better that I cancel my Talbots account. Thank you for your help with this very upsetting situation.