On December 27th,2019 while shopping Victoria Secret website I say that if I opened a Victoria Secret charge card I would receive $15 off my first purchase. So...I did. Could not get the $15 to come off of my purchase so I went ahead and put my purchase on a different card. Called customer service and explained to her what had happened.(Jennifer) Was told that if I made a purchase in our local store that the sales associate would be able to make the coupon go through. Well, she couldn’t....said I should have got the coupon with my card...didn’t! What a hassle! Called and closed the newly opened account. You really should make it easier for the sales associates to satisfy a customer. Love the Pajames I purchased but hated the whole run around experience just trying to get my $15 coupon.
Cheated out of offer
On December 27th,2019 while shopping Victoria Secret website I say that if I opened a Victoria Secret charge card I would receive $15 off my first purchase. So...I did. Could not get the $15 to come off of my purchase so I went ahead and put my purchase on a different card. Called customer service and explained to her what had happened.(Jennifer) Was told that if I made a purchase in our local store that the sales associate would be able to make the coupon go through. Well, she couldn’t....said I should have got the coupon with my card...didn’t! What a hassle! Called and closed the newly opened account. You really should make it easier for the sales associates to satisfy a customer. Love the Pajames I purchased but hated the whole run around experience just trying to get my $15 coupon.