I was shopping in the Victoria Secret store #1620 within the Broward mall. I went shopping because of the one day sale, and the store wasn’t busy for it to be around 2:30pm at all. It was pretty quiet in the store. Barely any associates or customers. I took it as an opportunity to take my time while shopping, I picked multiple items. By the time I was ready to check out, it was only me and 2 other waiting customers behind me. The cashier 1776284, was rushing me at the counter to decide on the items I wanted to purchase. I used the counter space to lay out everything I had in mind to buy, only a select few things I wanted to get. All she did was take the items off the counter and started ringing them up and said, “how are you paying? Cash or card?” and not once asked if this was what I to buy. I told her to wait and let me decide. She stared at me, still in a rush. Being that the store was not busy. Only 2 waiting customers behind me.
Once I picked my item she snatched it from the counter and rolled it up in the tissue paper and I paid. She wasn’t too happy that I didn’t get everything. I was picking up my bags to leave and she was already calling the next customer. Please remind your employees that some of us shoppers can be secret shoppers. And to be nice to everyone you come in contact with. Customer service isn’t good at all, don’t rush a paying customer, because without customers you wouldn’t receive commission nor have a paycheck without me. I work first hand in customer service - this is not how you should treat anyone. Stop rushing someone okay, whatever it is you have to do? It can wait. I’m not sure if I will consider shopping here anymore - anytime soon.
No patience with customers
I was shopping in the Victoria Secret store #1620 within the Broward mall. I went shopping because of the one day sale, and the store wasn’t busy for it to be around 2:30pm at all. It was pretty quiet in the store. Barely any associates or customers. I took it as an opportunity to take my time while shopping, I picked multiple items. By the time I was ready to check out, it was only me and 2 other waiting customers behind me. The cashier 1776284, was rushing me at the counter to decide on the items I wanted to purchase. I used the counter space to lay out everything I had in mind to buy, only a select few things I wanted to get. All she did was take the items off the counter and started ringing them up and said, “how are you paying? Cash or card?” and not once asked if this was what I to buy. I told her to wait and let me decide. She stared at me, still in a rush. Being that the store was not busy. Only 2 waiting customers behind me.
Once I picked my item she snatched it from the counter and rolled it up in the tissue paper and I paid. She wasn’t too happy that I didn’t get everything. I was picking up my bags to leave and she was already calling the next customer. Please remind your employees that some of us shoppers can be secret shoppers. And to be nice to everyone you come in contact with. Customer service isn’t good at all, don’t rush a paying customer, because without customers you wouldn’t receive commission nor have a paycheck without me. I work first hand in customer service - this is not how you should treat anyone. Stop rushing someone okay, whatever it is you have to do? It can wait. I’m not sure if I will consider shopping here anymore - anytime soon.