Hi - Just wanted to let you know of my experience when I went into the Victoria's Secret today on my lunch hour to buy two gift cards. Before doing so, I called to make sure that they were still in the Northfield at Stapleton (CO) shopping area. The female employee who answered the phone was very polite and bubbly. I told her what I wanted and she then proceeded to let me know that if I spent $100.00 that I would receive one of their fleece blankets. I told her I was going to purchase two $50.00 gift cards and she responded "that's great" and that I would qualify for the free gift of the blanket. I then headed out to purchase the gift cards for my two daughter-in-laws and waited for a few customers before making my purchase. When I told the cashier who came off the floor to assist the other cashier, what I wanted to purchase, she was fine. She didn't mention the blankets that were on the back counter so I asked her about them. She said "No, I have to make a $100.00 purchase to get a free blanket." I then questioned her that I just did make a $100.00 purchase, she reiterated that it had to be merchandise. Hmmm I saw the big sign in the window that said $100 purchase and you get a free fleece blanket upon entering and exiting the store and when I told her I called ahead and spoke to one of the employees there, that they said because I was making a $100 purchase even of the gift cards that I would receive the free blanket. She then just said she would make sure and tell her associates that it has to be merchandise. To me, that is insulting as I buy gift cards for my daughter-inlaws and granddaughter every year for birthdays and Christmas and they always spend far more than the gift cards I buy when they go in to redeem them.
To me that is false advertising with the signs in the windows and the employee letting me know about the bonus gift. The cashier was also quite curt with me when I asked. Please understand I didn't go there purposely to get a free blanket but when the advertisement and your employee follows up telling me about the offer before I even get there, I expect it to be the truth. Honestly, I have a lot of options for gift cards so will definitely rethink ever going back in to your stores in the future as simply can't support bad customer service. Just as an FYI, I've done customer service for years and this is bad customer service.
Thanks for listening to my experience and one last thing, "Please provide more training for your associates so that this doesn't happen in the future." Regards, S Hill - My receipt reflects my purchase as follows. Victoria's Secret, Northfield at Stapleton, Denver, CO - Store - 51349 - 12/08/2020 - 12:48pm - Transaction: 3821, Reg. 002 - Cashier: 1911359 - Reeg: 002, Till: 1002 - Gift card #9736 and #3923.
Misrepresentation of Sale #3821 - 12/8/20, 12:48Cashier #1911359
Hi - Just wanted to let you know of my experience when I went into the Victoria's Secret today on my lunch hour to buy two gift cards. Before doing so, I called to make sure that they were still in the Northfield at Stapleton (CO) shopping area. The female employee who answered the phone was very polite and bubbly. I told her what I wanted and she then proceeded to let me know that if I spent $100.00 that I would receive one of their fleece blankets. I told her I was going to purchase two $50.00 gift cards and she responded "that's great" and that I would qualify for the free gift of the blanket. I then headed out to purchase the gift cards for my two daughter-in-laws and waited for a few customers before making my purchase. When I told the cashier who came off the floor to assist the other cashier, what I wanted to purchase, she was fine. She didn't mention the blankets that were on the back counter so I asked her about them. She said "No, I have to make a $100.00 purchase to get a free blanket." I then questioned her that I just did make a $100.00 purchase, she reiterated that it had to be merchandise. Hmmm I saw the big sign in the window that said $100 purchase and you get a free fleece blanket upon entering and exiting the store and when I told her I called ahead and spoke to one of the employees there, that they said because I was making a $100 purchase even of the gift cards that I would receive the free blanket. She then just said she would make sure and tell her associates that it has to be merchandise. To me, that is insulting as I buy gift cards for my daughter-inlaws and granddaughter every year for birthdays and Christmas and they always spend far more than the gift cards I buy when they go in to redeem them.
To me that is false advertising with the signs in the windows and the employee letting me know about the bonus gift. The cashier was also quite curt with me when I asked. Please understand I didn't go there purposely to get a free blanket but when the advertisement and your employee follows up telling me about the offer before I even get there, I expect it to be the truth. Honestly, I have a lot of options for gift cards so will definitely rethink ever going back in to your stores in the future as simply can't support bad customer service. Just as an FYI, I've done customer service for years and this is bad customer service.
Thanks for listening to my experience and one last thing, "Please provide more training for your associates so that this doesn't happen in the future." Regards, S Hill - My receipt reflects my purchase as follows. Victoria's Secret, Northfield at Stapleton, Denver, CO - Store - 51349 - 12/08/2020 - 12:48pm - Transaction: 3821, Reg. 002 - Cashier: 1911359 - Reeg: 002, Till: 1002 - Gift card #9736 and #3923.