I was in your store in Merrillville, IN at 12:15 PM. There were multiple employees working all over on the VS side, several in each room. But they were not helping a single customer, they were completely focused on pushing product to the sales floor. I had to seek out help to locate the bra I was looking to exchange. Once I located my item and had finished on the VS side, I went to the Pink side to continue shopping, once again nobody talked to me. I took a look at the sale buckets they had and nothing was sized. The medium bucket contained more xs and larges then mediums. The hanging sale section was also a mess with merchandise all over the floor. I proceeded to the cashier #1732346 where she repeatedly told me the bra I was bringing back was clearance.
I had to tell her multiple times that it was not purchased on clearance and to look at the receipt. My receipt was from 12-13-18 and I was shopping on 1-15-19 well within the stated 90 day return policy on the back of my receipt. The bra was never worn and all the tags were still attached. She finally did the exchange and then stuffed my new bra in the bag and rudely mumbled have a nice day. Disappointing experience for the price charged for your product and a big reason I shop online or why I don't shop Victoria Secret at all!
No help offered and rude associate
I was in your store in Merrillville, IN at 12:15 PM. There were multiple employees working all over on the VS side, several in each room. But they were not helping a single customer, they were completely focused on pushing product to the sales floor. I had to seek out help to locate the bra I was looking to exchange. Once I located my item and had finished on the VS side, I went to the Pink side to continue shopping, once again nobody talked to me. I took a look at the sale buckets they had and nothing was sized. The medium bucket contained more xs and larges then mediums. The hanging sale section was also a mess with merchandise all over the floor. I proceeded to the cashier #1732346 where she repeatedly told me the bra I was bringing back was clearance.
I had to tell her multiple times that it was not purchased on clearance and to look at the receipt. My receipt was from 12-13-18 and I was shopping on 1-15-19 well within the stated 90 day return policy on the back of my receipt. The bra was never worn and all the tags were still attached. She finally did the exchange and then stuffed my new bra in the bag and rudely mumbled have a nice day. Disappointing experience for the price charged for your product and a big reason I shop online or why I don't shop Victoria Secret at all!