I have had this phone and sim since the middle of December 2019. I have had no problems until this month..I had auto pay pay my bill on 04/15/2020, and I thought my service had been disconnected. I was I'll and could not go find free wifi to contact att customer service. I was on chat with them for almost 2 hrs last night and over an hour this time...then they tell me they cant help me that I've gotta call you guys. I explained to the customer service personnel that I did NOT have phone service to call you..I chanced putting your # into google and got this site...can you please help me get my phone service going again?! This really sucks! I dont know why I got the error msg..SIM not provisioned MM#2...but apparently that's my service issue... I'm at our local store using their wifi to email you..help me please... I love at&t...I dont know what to think about all this...I'm really upset..and trying to online chat with a customer service personnel almost had me stroking out!??
Thank you. Denise Phillips, 217 South Oak Longdale Oklahoma 73755 , 580-977-6670
SIM not provisioned MM#2, error msg..no phone service.. help
I have had this phone and sim since the middle of December 2019. I have had no problems until this month..I had auto pay pay my bill on 04/15/2020, and I thought my service had been disconnected. I was I'll and could not go find free wifi to contact att customer service. I was on chat with them for almost 2 hrs last night and over an hour this time...then they tell me they cant help me that I've gotta call you guys. I explained to the customer service personnel that I did NOT have phone service to call you..I chanced putting your # into google and got this site...can you please help me get my phone service going again?! This really sucks! I dont know why I got the error msg..SIM not provisioned MM#2...but apparently that's my service issue... I'm at our local store using their wifi to email you..help me please... I love at&t...I dont know what to think about all this...I'm really upset..and trying to online chat with a customer service personnel almost had me stroking out!??
Thank you. Denise Phillips, 217 South Oak Longdale Oklahoma 73755 , 580-977-6670