I received my air conditioner condenser that I ordered from rock auto, I received it via FED EX. The package had been damaged and the product was damaged. The box had been re-taped several times. I call FED EX since it was a shipping issue and I was told that although I made a claim with them that that they could not refund the money for the damaged part because they have to refund it to rock auto. How does that help me? What do I do with a damaged product? Do I ship it back to rock auto? Who is responsible foe the shipping? I like the products from your company but in matters like this it would be helpful to talk to someone.
Received package damaged
I received my air conditioner condenser that I ordered from rock auto, I received it via FED EX. The package had been damaged and the product was damaged. The box had been re-taped several times. I call FED EX since it was a shipping issue and I was told that although I made a claim with them that that they could not refund the money for the damaged part because they have to refund it to rock auto. How does that help me? What do I do with a damaged product? Do I ship it back to rock auto? Who is responsible foe the shipping? I like the products from your company but in matters like this it would be helpful to talk to someone.