In mid August I purchased a pair of door panels for my 98 Silverado. The freight company lost the order and of course I did not receive them. Contacted Rock Auto and they said they would send another set. Two days later the freight company calls and wants to know when I want them delivered. (imagine that, TWO days from the west coast to the east coast). So they are delivered, I inspect the contents, and all looks good. Only problem is, there were no fasteners. Contacted Rock Auto again, and was told that the company would ship me the fasteners. Last day to expect them was yesterday. No fasteners. I am finding it to be impossible to contact anyone to complain. The regular GM fasteners will not work because the hole in these new panels are bigger than the fasteners. I am really dissatisfied with Rock Auto on multiple levels. No customer service. No way to contact. Go in circles on the web page trying to get help. If I cannot get some satisfaction out of Rock Auto in this matter, I will take my dollars elsewhere.
Door panel fasteners
In mid August I purchased a pair of door panels for my 98 Silverado. The freight company lost the order and of course I did not receive them. Contacted Rock Auto and they said they would send another set. Two days later the freight company calls and wants to know when I want them delivered. (imagine that, TWO days from the west coast to the east coast). So they are delivered, I inspect the contents, and all looks good. Only problem is, there were no fasteners. Contacted Rock Auto again, and was told that the company would ship me the fasteners. Last day to expect them was yesterday. No fasteners. I am finding it to be impossible to contact anyone to complain. The regular GM fasteners will not work because the hole in these new panels are bigger than the fasteners. I am really dissatisfied with Rock Auto on multiple levels. No customer service. No way to contact. Go in circles on the web page trying to get help. If I cannot get some satisfaction out of Rock Auto in this matter, I will take my dollars elsewhere.