Rachelle Baez <baez.rachelle @gmail.com>
to jcpinvestorrelations
Hello,
My husband purchased a ring from JCP for me and the ring needed to be sized down. The sales associate had me try on a ring sizer and advised that I was a size 6. When I returned to pick up the ring this past Friday the ring was slightly too big. The problem is that the ring keeps moving around and feels very uncomfortable. When I asked the associate to please take it down a half size I was advised that I would have to pay and additional $40 fees. I have already paid one $40 fee. Way too much to pay for a ring to be downsized that we purchased from you.
I have been a very happy customer of yours for a very long time. My husband just became a cardholder as well. I am asking for assistance in helping to have my ring downsized without any additional fees.
Thank you for your assistance in this matter.
Rachelle Baez
81 Smith Road
Pleasant Valley, NY 12569
914 489-5158
I can provide my account number and my husbands if requested.
The store location is The Poughkeepsie Galleria, NY, Repair #R2101278
Jewelry repair
Unhappy JCP customer- Repair #R2101278
Rachelle Baez <baez.rachelle @gmail.com>
to jcpinvestorrelations
Hello,
My husband purchased a ring from JCP for me and the ring needed to be sized down. The sales associate had me try on a ring sizer and advised that I was a size 6. When I returned to pick up the ring this past Friday the ring was slightly too big. The problem is that the ring keeps moving around and feels very uncomfortable. When I asked the associate to please take it down a half size I was advised that I would have to pay and additional $40 fees. I have already paid one $40 fee. Way too much to pay for a ring to be downsized that we purchased from you.
I have been a very happy customer of yours for a very long time. My husband just became a cardholder as well. I am asking for assistance in helping to have my ring downsized without any additional fees.
Thank you for your assistance in this matter.
Rachelle Baez
81 Smith Road
Pleasant Valley, NY 12569
914 489-5158
I can provide my account number and my husbands if requested.
The store location is The Poughkeepsie Galleria, NY, Repair #R2101278