At 11:15am today, November 8, 2019, I went to J C Penny's to pay a bill. I asked the saleswoman, if I could pay the bill at her station which was the jewelry counter. No one was there other than herself. She told me to go to the middle isle and pay the bill at that register. She said it just opened.
When I got to the center register, there was no one there. I had to wait, 5-10 minutes for someone to come. I have been a customer of Penny's for over 50 years and was never refused to make a payment at the jewelry counter. She was just lazy and didn't want to be bothered by me. I will gladly give her name if you need it.
I think Penny's management needs to go over the rules with her on how to treat customers and remind her that without customers she would not have a job in Penny's. She is in the retail business and customers are coming in and out all day long and they are expecting service when they need it. Perhaps she needs to rethink on whether or not if she is in the right business.
Employee
At 11:15am today, November 8, 2019, I went to J C Penny's to pay a bill. I asked the saleswoman, if I could pay the bill at her station which was the jewelry counter. No one was there other than herself. She told me to go to the middle isle and pay the bill at that register. She said it just opened.
When I got to the center register, there was no one there. I had to wait, 5-10 minutes for someone to come. I have been a customer of Penny's for over 50 years and was never refused to make a payment at the jewelry counter. She was just lazy and didn't want to be bothered by me. I will gladly give her name if you need it.
I think Penny's management needs to go over the rules with her on how to treat customers and remind her that without customers she would not have a job in Penny's. She is in the retail business and customers are coming in and out all day long and they are expecting service when they need it. Perhaps she needs to rethink on whether or not if she is in the right business.