Placed an order near the black Friday deadline. Order (5) different items and did not receive all the items. When I looked my order up online, some of the items said cancelled? I did not cancel these. These items I purchased were very inexpensive and it was a good deal if I would have gotten them. No one from JCPenney contacted me by email, phone or text message. Had I not looked this up for myself, I would still be waiting for them. Customer service was useless and not a help at all.
How can you purchase items on sale and not get them? isn't this a type of false advertising? at least contact me or ask if they could substitute or something in the range of satisfying the customer. I guess it was a good thing these weren't for a gift.
Not filling orders-cancelling without notification to customer
Placed an order near the black Friday deadline. Order (5) different items and did not receive all the items. When I looked my order up online, some of the items said cancelled? I did not cancel these. These items I purchased were very inexpensive and it was a good deal if I would have gotten them. No one from JCPenney contacted me by email, phone or text message. Had I not looked this up for myself, I would still be waiting for them. Customer service was useless and not a help at all.
How can you purchase items on sale and not get them? isn't this a type of false advertising? at least contact me or ask if they could substitute or something in the range of satisfying the customer. I guess it was a good thing these weren't for a gift.