I orrdered 2 gift cards from what I thought from your website to be delivered to my email for printing on 5/6/2020. Saturday 5/9/2020 I still did not receive email for printing. Come to find out a JC Penney gift card comes from Cash Star which does not live up to what I thought were JC Penney standards. After calling JC Penney and waiting over 45 minutes and finally being transferred to a supervisor. I was told that I had to call Cash Star. Another 15 minutes waiting for a representative, I was told it was emailed to me on 5/6 and was rejected by my email. If I ordered by my email it should have come through. I had to give him another email account to send it to. It finally went through to my daughter's in time for Mother's Day. Upon reading other recounts of dealings with Cash Star I was appalled that JC Penney uses them and now will reconsider shopping at JC Penney in the future. I also was told by Cash Star that it was not refundable nor mailable to me, which was ridiculous. JC Penney should reconsider using them.
Ordered gift cards for Mother's Day
I orrdered 2 gift cards from what I thought from your website to be delivered to my email for printing on 5/6/2020. Saturday 5/9/2020 I still did not receive email for printing. Come to find out a JC Penney gift card comes from Cash Star which does not live up to what I thought were JC Penney standards. After calling JC Penney and waiting over 45 minutes and finally being transferred to a supervisor. I was told that I had to call Cash Star. Another 15 minutes waiting for a representative, I was told it was emailed to me on 5/6 and was rejected by my email. If I ordered by my email it should have come through. I had to give him another email account to send it to. It finally went through to my daughter's in time for Mother's Day. Upon reading other recounts of dealings with Cash Star I was appalled that JC Penney uses them and now will reconsider shopping at JC Penney in the future. I also was told by Cash Star that it was not refundable nor mailable to me, which was ridiculous. JC Penney should reconsider using them.