I been at this hotel before where I had experienced a bad service and i left a bad taste in someone mouth for leaving a bad review I was called a faggot. The manager and I came to a understanding where he gave me 2 stays at this hotel for leaving a bad review. Moving forward I decided to book again at this hotel for which I was interrogated for leaving a bad review previously. I was appalled at the way this individual for making me wait and than telling me he does not want me at the hotel. He proceeded to call me a Faggot and wish I was dead. I was mortified at such behavior.
However, I an openly gay male but to use such defamation language you may as well called me a nigger. After such time he decided to give me a key which I only stayed a few hours and before entering and exiting the room I made a video so that I won't be retaliated on. I called the hotel Manager the next day and his name is Howard and reported the incident but he seemed to had brushed it off. I am a Nurse Practitioner and I made sure that all my gay friends who works at Mercy and Baystate Hospital never stays there again.
Howard the Manager gave me Corporate number but to no avail. I am emailing you this since I am HIGHLY upset over the Great Customer Services they have at this hotel The Comfort Inn and Suites over at West Springfield. I will continue on and Rally at this hotel until I get the proper apology from this individual they have working there. Incident took place on September 12, 2020 afternoon hours.
Called a faggot
I been at this hotel before where I had experienced a bad service and i left a bad taste in someone mouth for leaving a bad review I was called a faggot. The manager and I came to a understanding where he gave me 2 stays at this hotel for leaving a bad review. Moving forward I decided to book again at this hotel for which I was interrogated for leaving a bad review previously. I was appalled at the way this individual for making me wait and than telling me he does not want me at the hotel. He proceeded to call me a Faggot and wish I was dead. I was mortified at such behavior.
However, I an openly gay male but to use such defamation language you may as well called me a nigger. After such time he decided to give me a key which I only stayed a few hours and before entering and exiting the room I made a video so that I won't be retaliated on. I called the hotel Manager the next day and his name is Howard and reported the incident but he seemed to had brushed it off. I am a Nurse Practitioner and I made sure that all my gay friends who works at Mercy and Baystate Hospital never stays there again.
Howard the Manager gave me Corporate number but to no avail. I am emailing you this since I am HIGHLY upset over the Great Customer Services they have at this hotel The Comfort Inn and Suites over at West Springfield. I will continue on and Rally at this hotel until I get the proper apology from this individual they have working there. Incident took place on September 12, 2020 afternoon hours.