On March 13,I called comfort Inn in Santa Rosa NM directly because I wanted to ask if the pool was open by may 29th as that was our check in day. The person told me yes, and so I made a reservation for may 29, 2021. I was given a confirmation number of 744176649 and a price of 108.30 plus tax. I arrived on may 29th and the lady at the desk said “no you don’t have a reservation “. I spelled my name for her and she just looked at me and said” I don’t have a reservation for you”. I said I have confirmation number. I read off confirmation number to her and she never entered any numbers in the computer. She then said “ your reservation was for March 13 and you have already been charged”. I said ,no I made reservation for may 29. I asked to speak to manager. She said “I am the manager “. I said so I will be charged again,and she said yes. I said you need to do something to make this right,and she said “no I don’t “.
I have used choice hotels for years and have never been treated this way. I will no longer use choice hotels.
Reservation, and very rude Manager
On March 13,I called comfort Inn in Santa Rosa NM directly because I wanted to ask if the pool was open by may 29th as that was our check in day. The person told me yes, and so I made a reservation for may 29, 2021. I was given a confirmation number of 744176649 and a price of 108.30 plus tax. I arrived on may 29th and the lady at the desk said “no you don’t have a reservation “. I spelled my name for her and she just looked at me and said” I don’t have a reservation for you”. I said I have confirmation number. I read off confirmation number to her and she never entered any numbers in the computer. She then said “ your reservation was for March 13 and you have already been charged”. I said ,no I made reservation for may 29. I asked to speak to manager. She said “I am the manager “. I said so I will be charged again,and she said yes. I said you need to do something to make this right,and she said “no I don’t “.
I have used choice hotels for years and have never been treated this way. I will no longer use choice hotels.