Tried (unsucessfully) to get "Alice" to stop calling via numerous calls to BoA representatives, including chats with BoA fraud staff. When keying in "1" per "Alice's" instructions you get either a: 1) hangup/dead sound by "Alice"; getting a representative wanting to sell you a new credit card sans ever have checking your account in advance - who in Hades would give their credit card data to a "cold caller"?; getting a rep who cannot understand plain English so as to answer your questions about why you are getting many calls from "Alice"; and, finally after many, many tries to get a "straight story" being told by BoA staff that the 1-800-732-9491 has possibly been "ghosted" by scammers.
Trouble is not only the many "Alice" calls but also a difficulty of getting English/grammatically cogent reps who are hesitant to give you a fraud contact number or to connect you with same. I just closed a BoA savings account and am looking at closing another CMA account because of such bureaucratic and obnoxious treatment by BoA reps (especially when you ask for a unit manager or to be connected to BoA fraud staff).
"Alice" a obnoxious dud that keeps on calling and calling.
Tried (unsucessfully) to get "Alice" to stop calling via numerous calls to BoA representatives, including chats with BoA fraud staff. When keying in "1" per "Alice's" instructions you get either a: 1) hangup/dead sound by "Alice"; getting a representative wanting to sell you a new credit card sans ever have checking your account in advance - who in Hades would give their credit card data to a "cold caller"?; getting a rep who cannot understand plain English so as to answer your questions about why you are getting many calls from "Alice"; and, finally after many, many tries to get a "straight story" being told by BoA staff that the 1-800-732-9491 has possibly been "ghosted" by scammers.
Trouble is not only the many "Alice" calls but also a difficulty of getting English/grammatically cogent reps who are hesitant to give you a fraud contact number or to connect you with same. I just closed a BoA savings account and am looking at closing another CMA account because of such bureaucratic and obnoxious treatment by BoA reps (especially when you ask for a unit manager or to be connected to BoA fraud staff).