I had a party of six booked to fly Tampa to Boston and Delta has arbitrarily cancelled my original flight and placed us on a later flight - which means we will miss another prior booking in Boston. Delta have offered an e credit which is unacceptable. I have emailed Delta four times and each time receive an automated reply that says "we will get back to you within two working days". Clearly no one at Delta works as it has now been over six [normal] working days since that message was first received.
I have also spent over two hours on the telephone trying to contact someone at Delta but I am put in a queue and after about 45 minutes have been disconnected each time.
Delta cancelled my flight
I had a party of six booked to fly Tampa to Boston and Delta has arbitrarily cancelled my original flight and placed us on a later flight - which means we will miss another prior booking in Boston. Delta have offered an e credit which is unacceptable. I have emailed Delta four times and each time receive an automated reply that says "we will get back to you within two working days". Clearly no one at Delta works as it has now been over six [normal] working days since that message was first received.
I have also spent over two hours on the telephone trying to contact someone at Delta but I am put in a queue and after about 45 minutes have been disconnected each time.
Service at Delta is abysmal.