I am shocked that Delta's policy for giving actual refunds (not credits) for people who elected NOT to fly to Asia when Covid was breaking out (early March), basically amounts to "We flew the plane, you decided not to be on it, therefore... credit only". Meanwhile, many Americans are struggling financially. They get $50 Billion in bailouts, but they can't afford to give their customers an actual cash refund during this crisis? That says a lot about them as a company. At this time, they cannot tell me when they will ever be able to provide me the service I wanted & paid for, yet they get to keep the money in the meantime. As I do not wish to fly any time soon, a credit literally does me zero good. Meanwhile, they sit on my $1000 indefinitely. Way to treat your customers, Delta.
Covid refunds
I am shocked that Delta's policy for giving actual refunds (not credits) for people who elected NOT to fly to Asia when Covid was breaking out (early March), basically amounts to "We flew the plane, you decided not to be on it, therefore... credit only". Meanwhile, many Americans are struggling financially. They get $50 Billion in bailouts, but they can't afford to give their customers an actual cash refund during this crisis? That says a lot about them as a company. At this time, they cannot tell me when they will ever be able to provide me the service I wanted & paid for, yet they get to keep the money in the meantime. As I do not wish to fly any time soon, a credit literally does me zero good. Meanwhile, they sit on my $1000 indefinitely. Way to treat your customers, Delta.