I had purchased two 65" 4K tv's just over a year ago. One works fine the other has had some problems. it started to have some black lines on the screens left side of the tv was not too bad at first had thought it might go away, then the lines got worse had many blk lines. So notified LG they gave me a TV repair shop to call and made an appointment for them to come and ck the problem he stated that it would need a new screen and he would get it touch with LG, so LG said to replace the screen. waited about a month and the screen came in and the repair man replaced the screen and all was ok for the first 2 months and then turned on the tv and noticed a faint white line on the center of the screen again, thought it was a reception problem but as it turns out the line has gotten worse. So called the repair man he stated that he could not do anything for me and I needed to get in touch with LG customer service, that was around nov 20 2019.
Since then have had a runaround I have contacted 5 different agents and all gave me a reference number and stated that they were going to escalate it to a higher office manager and some one will be InTouch with me in about 4-5 days .so till now 1/10/2020 did not have any contact except when I call this has been going on since 11/20/2019 can some please help me with this problem one of my 5 confirmation # are CNN191223666479 so LG can get InTouch with me.Come on LG you can do better then this Ben
TV
I had purchased two 65" 4K tv's just over a year ago. One works fine the other has had some problems. it started to have some black lines on the screens left side of the tv was not too bad at first had thought it might go away, then the lines got worse had many blk lines. So notified LG they gave me a TV repair shop to call and made an appointment for them to come and ck the problem he stated that it would need a new screen and he would get it touch with LG, so LG said to replace the screen. waited about a month and the screen came in and the repair man replaced the screen and all was ok for the first 2 months and then turned on the tv and noticed a faint white line on the center of the screen again, thought it was a reception problem but as it turns out the line has gotten worse. So called the repair man he stated that he could not do anything for me and I needed to get in touch with LG customer service, that was around nov 20 2019.
Since then have had a runaround I have contacted 5 different agents and all gave me a reference number and stated that they were going to escalate it to a higher office manager and some one will be InTouch with me in about 4-5 days .so till now 1/10/2020 did not have any contact except when I call this has been going on since 11/20/2019 can some please help me with this problem one of my 5 confirmation # are CNN191223666479 so LG can get InTouch with me.Come on LG you can do better then this Ben