I bought all LG appliances at the end of May 2018. The stove, refrigerator and dishwasher was delivered the second week of July bc they were on back order which I did not know this until after the purchase. The washer and dryer was not delivered until the end of July. When the stove and fridge was delivered they were both damaged. I had to wait another two weeks before they were replaced. The dishwasher I thought was ok but when I got it installed I used it three times and it stopped working.
They sent out Mr Rogers service and he said it was a bad panel. They would order one and it has been 4 weeks and the part is not in yet. The repair man came back out two days ago with a different part thinking it was the right one. He pulled the dishwasher out , put the part in and nope, not the right fix. He caused a leak when he pulled the dishwasher out of the cabinet place and then he could not put it back in. I called them today and they said they were through with it, they would not be back out to fix it.
I had to get LG to handle it. I cannot get anyone from LG to call me about this and when I did I was told to go back to Home Depot to get it resolved. Home Depot tells me it is not their problem but L G. I feel like a bouncing ball. I have a new dishwasher that does not work and no one cares. I am giving LG two days to get in touch with me then I am going to social media with this problem. I am 70 years old and have never had an issue like this.
Dishwasher
I bought all LG appliances at the end of May 2018. The stove, refrigerator and dishwasher was delivered the second week of July bc they were on back order which I did not know this until after the purchase. The washer and dryer was not delivered until the end of July. When the stove and fridge was delivered they were both damaged. I had to wait another two weeks before they were replaced. The dishwasher I thought was ok but when I got it installed I used it three times and it stopped working.
They sent out Mr Rogers service and he said it was a bad panel. They would order one and it has been 4 weeks and the part is not in yet. The repair man came back out two days ago with a different part thinking it was the right one. He pulled the dishwasher out , put the part in and nope, not the right fix. He caused a leak when he pulled the dishwasher out of the cabinet place and then he could not put it back in. I called them today and they said they were through with it, they would not be back out to fix it.
I had to get LG to handle it. I cannot get anyone from LG to call me about this and when I did I was told to go back to Home Depot to get it resolved. Home Depot tells me it is not their problem but L G. I feel like a bouncing ball. I have a new dishwasher that does not work and no one cares. I am giving LG two days to get in touch with me then I am going to social media with this problem. I am 70 years old and have never had an issue like this.