I had a terrible experience at Rockland Hyundai dealership yesterday. My husband & I were there, majority of the time waiting, for 7 hours. I Test drove 1 SUV. The rest of the time was hackling back & forth about the pricing & then waiting another 2 1/2 hrs to sit down w/financial person. I wanted to return the next day to pick up the car but the salesman had taken my license & credit card & would not return it, just kept reassuring me I was next & it would only be a couple more minutes. No one there had business cards to supply. I requested, in writing, that my 2017 lease return was without any issues and was told I would have letter before I left. At 8:00pm my new car was waiting outside & I had asked numerous times for the letter & was told I would have it before I left but once new paperwork was signed I was told they could not give me a letter. I had to clean out my returned car @ 8:00pm in the dark. Could not take any pictures of my return b/c my phone went dead. My husband is a diabetic & I kept telling the salesman (Chris) we had to leave to get something to eat & I would return to pick up the new car. He just kept telling us we were next & then we could be on our way. Being they were holding my license & credit card I felt like a hostage. We were put in a waiting room & every time salesman returned he just kept telling us we were next, 1 more minute. I told him we wanted to leave & then he would get lost for 20-30 minutes. NEVER, NEVER, NEVER have I had such a horrible experience buying a car. At 8:00pm a sales mgr (Scott Corbett) came to the parking lot & re-assured me my return was fine & he asked me to call him the next day.
When I called him the next day went directly to voicemail. I called back the main phone# @and was on hold 10 minutes before he answered & it was 1:00pm he hadn't even looked at my car & requested I call him back later in the day. I told him he should be calling me as the customer. He was scarcastic & condensending. Left off with him that he was going to look at my return & call me back. The night before when I was leaving he said I had nothing to worry about my return was fine. I told all of them I did not want to get something from Hyundai down the road asking for any damages. I've been down that road w/Hyundai before. The outside & inside of this dealership was awful, cars were just parked anywhere on hilly, rocky, disgusting dirty lot. Everything about this dealership was unorganized, unprofessional & I'm sorry I purchased my vehicle from them. I would never recommend anyone to this dealership. There was no concern at all for the customer as long as they made their sale. I doubt I will get a call back from the Sales Mgr.
Rockland Hyundai dealership
I had a terrible experience at Rockland Hyundai dealership yesterday. My husband & I were there, majority of the time waiting, for 7 hours. I Test drove 1 SUV. The rest of the time was hackling back & forth about the pricing & then waiting another 2 1/2 hrs to sit down w/financial person. I wanted to return the next day to pick up the car but the salesman had taken my license & credit card & would not return it, just kept reassuring me I was next & it would only be a couple more minutes. No one there had business cards to supply. I requested, in writing, that my 2017 lease return was without any issues and was told I would have letter before I left. At 8:00pm my new car was waiting outside & I had asked numerous times for the letter & was told I would have it before I left but once new paperwork was signed I was told they could not give me a letter. I had to clean out my returned car @ 8:00pm in the dark. Could not take any pictures of my return b/c my phone went dead. My husband is a diabetic & I kept telling the salesman (Chris) we had to leave to get something to eat & I would return to pick up the new car. He just kept telling us we were next & then we could be on our way. Being they were holding my license & credit card I felt like a hostage. We were put in a waiting room & every time salesman returned he just kept telling us we were next, 1 more minute. I told him we wanted to leave & then he would get lost for 20-30 minutes. NEVER, NEVER, NEVER have I had such a horrible experience buying a car. At 8:00pm a sales mgr (Scott Corbett) came to the parking lot & re-assured me my return was fine & he asked me to call him the next day.
When I called him the next day went directly to voicemail. I called back the main phone# @and was on hold 10 minutes before he answered & it was 1:00pm he hadn't even looked at my car & requested I call him back later in the day. I told him he should be calling me as the customer. He was scarcastic & condensending. Left off with him that he was going to look at my return & call me back. The night before when I was leaving he said I had nothing to worry about my return was fine. I told all of them I did not want to get something from Hyundai down the road asking for any damages. I've been down that road w/Hyundai before. The outside & inside of this dealership was awful, cars were just parked anywhere on hilly, rocky, disgusting dirty lot. Everything about this dealership was unorganized, unprofessional & I'm sorry I purchased my vehicle from them. I would never recommend anyone to this dealership. There was no concern at all for the customer as long as they made their sale. I doubt I will get a call back from the Sales Mgr.