I bought my Hyundai in February of 2013 with 13 miles on it. It has been a great car for me. All service has been at Stivers Hyundai with very timely appointments, no more than two or three days for an appointment. On the 18th of June, the alarm started going off at will. This happened 3 or 4 times day and night. I live in a gated community and my neighbors were not happy to hear a car alarm starting at random. I called Stivers several times for the service department, each time I left a message, but no one ever called me back. Finally, on June 18th, on I drove to the dealership and explained my problem. I was told I could get an appointment July 5th. I explained again that this could not go on for another 2 1/2 weeks. They stuck to the July 5th appointment. I was a very apologetic to my neighbors. After service appointment I was told that they thought it was fixed. Two days later the same thing started happening again. I called the service department again and am told that the problem may be the door latch and they cold give me an appointment August 8th. That is another three weeks. I am a 76 year old widow and my community is 99% over 70.. Are there so many problems with Hyundai’s that getting a timely appointment is impossible? I have recommended Hyundai’s to numerous friends over the years and praised their cars and service. Please, could you suggest someone else in the Columbia, SC area that could fix my car. I am not in a financial position to purchase another car. My dealership is Stivers Hyundai, Clemson Rd, Columbia, SC.
2013 Hyundai Santa Fe Sport
I bought my Hyundai in February of 2013 with 13 miles on it. It has been a great car for me. All service has been at Stivers Hyundai with very timely appointments, no more than two or three days for an appointment. On the 18th of June, the alarm started going off at will. This happened 3 or 4 times day and night. I live in a gated community and my neighbors were not happy to hear a car alarm starting at random. I called Stivers several times for the service department, each time I left a message, but no one ever called me back. Finally, on June 18th, on I drove to the dealership and explained my problem. I was told I could get an appointment July 5th. I explained again that this could not go on for another 2 1/2 weeks. They stuck to the July 5th appointment. I was a very apologetic to my neighbors. After service appointment I was told that they thought it was fixed. Two days later the same thing started happening again. I called the service department again and am told that the problem may be the door latch and they cold give me an appointment August 8th. That is another three weeks. I am a 76 year old widow and my community is 99% over 70.. Are there so many problems with Hyundai’s that getting a timely appointment is impossible? I have recommended Hyundai’s to numerous friends over the years and praised their cars and service. Please, could you suggest someone else in the Columbia, SC area that could fix my car. I am not in a financial position to purchase another car. My dealership is Stivers Hyundai, Clemson Rd, Columbia, SC.