I own a 2017 Hyundai Elantra. I bought it brand new @ Caroilna Hyundai. August 2018 I noticed paint was beginning to lift at the top of my windshield. I took it to the bodyshop (which does their repairs for the dealership) where I was told it was a factory defect & it should be covered under my warranty. I was also informed that there were a lot off issues with the pearl white color on Hyundai's. The bodyshop told me to take it to the dealership to open a claim. I did that. They checked mileage & took a photo with his cell phone.
No one ever called or emailed me back about my claim. One month later I took my car in for a service & ask if they had heard anything back. I was told the person handling it was out sick & someone would get back to me. Then a week later I spoke to someone else & was told that due to outside influence it was not covered under my 3 year 36,000 mile. When questioned them asking why they hung up on me! I should not have to pay to repaint a 2 year old car that has never even been in an accident! Worst customer service ever with a worthless warranty!
Paint defect from factory
I own a 2017 Hyundai Elantra. I bought it brand new @ Caroilna Hyundai. August 2018 I noticed paint was beginning to lift at the top of my windshield. I took it to the bodyshop (which does their repairs for the dealership) where I was told it was a factory defect & it should be covered under my warranty. I was also informed that there were a lot off issues with the pearl white color on Hyundai's. The bodyshop told me to take it to the dealership to open a claim. I did that. They checked mileage & took a photo with his cell phone.
No one ever called or emailed me back about my claim. One month later I took my car in for a service & ask if they had heard anything back. I was told the person handling it was out sick & someone would get back to me. Then a week later I spoke to someone else & was told that due to outside influence it was not covered under my 3 year 36,000 mile. When questioned them asking why they hung up on me! I should not have to pay to repaint a 2 year old car that has never even been in an accident! Worst customer service ever with a worthless warranty!