This is the worse customer service I have ever experienced. A horror of all horrors. Samsung has me jumping through loops giving me fake fax numbers and new ticket numbers to send what they call "necessary info " before a repairman can be sent out to repair the electric range which is still under warranty. I have been given three different fax numbers and then told they never received the information. I am put on hold for lengthy periods of time. My advice to anyone considering buying an appliance, STAY AWAY FROM SAMSUNG. The style and features of their appliances are alluring but the products are inferior and service non-existent.
Electric range
This is the worse customer service I have ever experienced. A horror of all horrors. Samsung has me jumping through loops giving me fake fax numbers and new ticket numbers to send what they call "necessary info " before a repairman can be sent out to repair the electric range which is still under warranty. I have been given three different fax numbers and then told they never received the information. I am put on hold for lengthy periods of time. My advice to anyone considering buying an appliance, STAY AWAY FROM SAMSUNG. The style and features of their appliances are alluring but the products are inferior and service non-existent.