I own a Ford Edge ST line 2018 just completed 11000 & the panoramic glass roof failed cracked from side to side in December 2019. reported to my Ford dealer 29-12-19. Aftermuch discussion & emails/phone calls Ford refused to repair my roof claiming it was stone chip. This is not the case of stone chip causing damage to roof & Ford are aware of this but refuse to accept responsibillaty. I have had to get the panoramic glass replaced via my insurance as other owners are complaining this appears to be Ford answer to refuse respnsabillaty in regards of panoramic glass roofs failing. all on reviews are identical. The USA has a law suit claim against Ford regarding roof defects so this is not unknown or an isolated case many Ford owners in the UK also complain of this yet are having the same issue Ford refusing to fix under warranty.A new car with 11000 miles should not fail one owner has had to replace the roof 3three times this is my first & I would expect Ford to resolve this as its related to an installation fault in the production process. My roof started rattling pithing the first few months of ownership this was not fixed as the dealer could not find a fault even though evidence was provided with video. I also found that under repair by 3rd company to replace the panoramic roof the roof panel had been installed incorrectly in the installation process by Ford likely to be in production stages.I have written to my local dealer who accepts the evidence provided but they state they are unable to do anything until Ford accept that it is required to accept my waranty defects.
I am out of pocket at around £1.000 due to Ford failure to accept they have a problem & take responsibility to fix this under waranty. please acknowledge this letter & reply with a answer to resolve to responsibility to correct this & refund my losses. my next stage is the motor Onbudsman as Ford refuse to accept this unless to accept Fords responsibility to resolve this. My registration is OU18LME local dealer Hartwell Langford Lane Kidlington Oxford. Manager Micheal Howard service representative Josh Breakspear. I await a reply from Ford regarding this matter. Ford ownership does not appear to of the best customer service so far having now read owners complaints in regards to Ford refusing to action its faults under warranty.
Panoramic roof glass failure
I own a Ford Edge ST line 2018 just completed 11000 & the panoramic glass roof failed cracked from side to side in December 2019. reported to my Ford dealer 29-12-19. Aftermuch discussion & emails/phone calls Ford refused to repair my roof claiming it was stone chip. This is not the case of stone chip causing damage to roof & Ford are aware of this but refuse to accept responsibillaty. I have had to get the panoramic glass replaced via my insurance as other owners are complaining this appears to be Ford answer to refuse respnsabillaty in regards of panoramic glass roofs failing. all on reviews are identical. The USA has a law suit claim against Ford regarding roof defects so this is not unknown or an isolated case many Ford owners in the UK also complain of this yet are having the same issue Ford refusing to fix under warranty.A new car with 11000 miles should not fail one owner has had to replace the roof 3three times this is my first & I would expect Ford to resolve this as its related to an installation fault in the production process. My roof started rattling pithing the first few months of ownership this was not fixed as the dealer could not find a fault even though evidence was provided with video. I also found that under repair by 3rd company to replace the panoramic roof the roof panel had been installed incorrectly in the installation process by Ford likely to be in production stages.I have written to my local dealer who accepts the evidence provided but they state they are unable to do anything until Ford accept that it is required to accept my waranty defects.
I am out of pocket at around £1.000 due to Ford failure to accept they have a problem & take responsibility to fix this under waranty. please acknowledge this letter & reply with a answer to resolve to responsibility to correct this & refund my losses. my next stage is the motor Onbudsman as Ford refuse to accept this unless to accept Fords responsibility to resolve this. My registration is OU18LME local dealer Hartwell Langford Lane Kidlington Oxford. Manager Micheal Howard service representative Josh Breakspear. I await a reply from Ford regarding this matter. Ford ownership does not appear to of the best customer service so far having now read owners complaints in regards to Ford refusing to action its faults under warranty.