I was in line to check out at your store located at 814 Sadler Rd, Fernandina Beach, FL 32034 on Monday (a school holiday) and there were 3 customers in line behind me when the cashier called another Dollar Tree employee, asking for change (dollar bills). The other employee stated that she didn't have any change.
I spoke up, saying that I had plenty of dollar bills. The other employee asked me to go to the next register, so I left the line, thinking that the other employee would ring up my purchases. I gave her 15 $1 bills and she gave me a $10 dollar bill and a $5 dollar bill and then walked away. I looked at the other cashier with an astonished expression and asked where the other employee had gone, since I expected her to ring up my purchases. The cashier responded that "there's only 1 register open and I needed to get back in line". Now 4 other customers had gotten in line, all of them with cartloads of purchases so it would have taken at least 20 minutes to get checked out. I left my purchases there and walked out. I went out of my way to help your employee only to be abandoned and told to get to the back of the line. I clear case of lack of management and staffing. First, how can you not have enough change in the store and second, why was there not enough staffing on a holiday?
On another occasion, I went to that same store and the line was even longer, with only one cashier. There were 2 other employees working, but we were told that they were too busy to help at the register, as they were unloading the truck. Really? They could have waited to unload the truck and provided better customer service.
Long lines at store located at 814 Sadler Rd, Fernandina Beach
I was in line to check out at your store located at 814 Sadler Rd, Fernandina Beach, FL 32034 on Monday (a school holiday) and there were 3 customers in line behind me when the cashier called another Dollar Tree employee, asking for change (dollar bills). The other employee stated that she didn't have any change.
I spoke up, saying that I had plenty of dollar bills. The other employee asked me to go to the next register, so I left the line, thinking that the other employee would ring up my purchases. I gave her 15 $1 bills and she gave me a $10 dollar bill and a $5 dollar bill and then walked away. I looked at the other cashier with an astonished expression and asked where the other employee had gone, since I expected her to ring up my purchases. The cashier responded that "there's only 1 register open and I needed to get back in line". Now 4 other customers had gotten in line, all of them with cartloads of purchases so it would have taken at least 20 minutes to get checked out. I left my purchases there and walked out. I went out of my way to help your employee only to be abandoned and told to get to the back of the line. I clear case of lack of management and staffing. First, how can you not have enough change in the store and second, why was there not enough staffing on a holiday?
On another occasion, I went to that same store and the line was even longer, with only one cashier. There were 2 other employees working, but we were told that they were too busy to help at the register, as they were unloading the truck. Really? They could have waited to unload the truck and provided better customer service.