I am a co-owner and we purchased an extended warranty package. I took the truck in to the Laurel, MD facility to see what the issue is with the truck. I was told that it does not show that I am a owner under the extended warranty system. I called the extended warranty company and I was told that the Brandywine facility did not add me (co-owner) to the paperwork so I needed to have the finance company to fix the names on the account. Thomas Dressler assisted with this huge task. He was kind, patient and understanding of what I was asking. He made a phone call to the Brandywine facility to obtain the warranty paperwork. He then contacted the warranty company and spoke to at least 8 different people repeating the same line over and over again. I stood there and heard Thomas remain calm and kept the same tone while repeating what he wanted to do. After 10min Thomas was successful in reaching the correct person. Thomas made sure my name was added so that I would not have this issue again. He then walked me to the service department to make sure they guys knew I was in fact on the paperwork, he also made sure my car rental reservation was completed. Thank you Laurel, MD for hiring such a wonderful, pleasant and kind customer service representative. He should be a model of what it takes to keep the customer calm while remaining calm himself.
Extended Warranty
I am a co-owner and we purchased an extended warranty package. I took the truck in to the Laurel, MD facility to see what the issue is with the truck. I was told that it does not show that I am a owner under the extended warranty system. I called the extended warranty company and I was told that the Brandywine facility did not add me (co-owner) to the paperwork so I needed to have the finance company to fix the names on the account. Thomas Dressler assisted with this huge task. He was kind, patient and understanding of what I was asking. He made a phone call to the Brandywine facility to obtain the warranty paperwork. He then contacted the warranty company and spoke to at least 8 different people repeating the same line over and over again. I stood there and heard Thomas remain calm and kept the same tone while repeating what he wanted to do. After 10min Thomas was successful in reaching the correct person. Thomas made sure my name was added so that I would not have this issue again. He then walked me to the service department to make sure they guys knew I was in fact on the paperwork, he also made sure my car rental reservation was completed. Thank you Laurel, MD for hiring such a wonderful, pleasant and kind customer service representative. He should be a model of what it takes to keep the customer calm while remaining calm himself.