Loan # 3367561415. I have been getting conflicting information about my escrow shortage, this needs to be addressed asap. I have received 3 different amounts. Called you and paid the 2nd amount with my debit card, next statement says the new shortage is $25.13. Now you say my payment is going from $882.56 to $1006.96 on 2-01-2019. This all goes back to me changing my home owners insurance. I have been trying to work with you all this time, no answer on your part. NOTE my payment prior to the change in the insurance was $830. monthly. I can not pay $1006.96 a month and even buy food, meds, or anything else. YOU need to respond to this email, prior to the Feb due date, so that I can make this go away. This is my 2nd email and 4th phone call on this subject. I have never missed or been late on a payment. Thank you in advance for your cooperation.
Loan# 3367561415-escrow shortage
Loan # 3367561415. I have been getting conflicting information about my escrow shortage, this needs to be addressed asap. I have received 3 different amounts. Called you and paid the 2nd amount with my debit card, next statement says the new shortage is $25.13. Now you say my payment is going from $882.56 to $1006.96 on 2-01-2019. This all goes back to me changing my home owners insurance. I have been trying to work with you all this time, no answer on your part. NOTE my payment prior to the change in the insurance was $830. monthly. I can not pay $1006.96 a month and even buy food, meds, or anything else. YOU need to respond to this email, prior to the Feb due date, so that I can make this go away. This is my 2nd email and 4th phone call on this subject. I have never missed or been late on a payment. Thank you in advance for your cooperation.