On August 14th 2020, I accessed to our bank account (Bank of America) and carried out the regular checking. Unfortunately , I found out that your company (Norton) had charged us the subscription without our permission. Nowadays, I list out your transaction as follows for your investigation.
Merchant: Norton *AP1318102097.
Transaction Date: 08/08/2020.
Transaction Amount: US$130.35
Reference Number: 55432860221200564860052.
Merchant Category: Continuity / Subscription Merchants.
Expense Category: Mail Order / Telephone Order Providers.
Code: 5968.
Upon receipt of the above information, please immediately investigate this matter. I think that you made the wrong charge on our bank account. After your close investigation, please refund the payment in US$130.35 to our company (Sun Lit Company USA Ltd.). Also, please inform me of the outcome in your investigation. Anyway, I am looking forward to hearing of your feedback by e-mail.
Thank you for your attention to my claim.
Yours sincerely,
Sun Lit Company USA Ltd.
David Chooi.
Your charge our company without our permission
On August 14th 2020, I accessed to our bank account (Bank of America) and carried out the regular checking. Unfortunately , I found out that your company (Norton) had charged us the subscription without our permission. Nowadays, I list out your transaction as follows for your investigation.
Merchant: Norton *AP1318102097.
Transaction Date: 08/08/2020.
Transaction Amount: US$130.35
Reference Number: 55432860221200564860052.
Merchant Category: Continuity / Subscription Merchants.
Expense Category: Mail Order / Telephone Order Providers.
Code: 5968.
Upon receipt of the above information, please immediately investigate this matter. I think that you made the wrong charge on our bank account. After your close investigation, please refund the payment in US$130.35 to our company (Sun Lit Company USA Ltd.). Also, please inform me of the outcome in your investigation. Anyway, I am looking forward to hearing of your feedback by e-mail.
Thank you for your attention to my claim.
Yours sincerely,
Sun Lit Company USA Ltd.
David Chooi.