In September of 2018 I bought Stainless steel appliances at the Lowes in Marietta Georgia – Located on Dallas Highway. I bought the extended warranty. Around February of 2020 I started a complaint concerning my microwave/oven wall unit. The third party company came to my home and looked at the microwave door and agreed to fix the area where the glass and material meet/seam together is bubbled. I suggested that he replace the whole door but he wanted to try replacing a part. When he left my home, he was going to order the part. This problem is still unresolved. After multiple attempts with me calling into the warranty concerning this part and being told that that the part hasn’t arrived, then to receive a message via text, that a service man will be at my home April the 24th between 10am and 2pm, I arranged to be home from work. After waiting on this person to show up I called the third party company and after being talked to very rudely I was told that no one would be coming they had no record of my appointment and the part wouldn’t be coming and that the door was discontinued by Whirlpool. That same Friday the 24th after this call. I physically drove to the Marietta store and spoke in person to the new store Manager - Jasiah. He listened and looked at my paperwork and the text that I received concerning the appointment on the 24th (which I don’t have any more as I had to get a new phone and lost old text messages) he then promised me that he would help me, he turned it over to another manager as he was very new to the store but promised again that he would make sure that this gets handled. He turned it over to Dennis another manager that I have worked with before. Dennis followed up that day and said that the microwave door was still on order and that it wasn’t discontinued. I have never heard back from anyone again with Lowes or the warranty dept. It is now June 30th. I was in the store a few weeks ago looking to purchase lighting and ran into Jasiah, I refreshed the conversation that we had about my issue from April he again promised to follow up – but he hasn’t. I am very disappointed in the lack of his follow through, I do not have faith in his word. I need someone in this company to help me get what I paid for under my warranty.
Complaint about microwave
To whom it may concern.
In September of 2018 I bought Stainless steel appliances at the Lowes in Marietta Georgia – Located on Dallas Highway. I bought the extended warranty. Around February of 2020 I started a complaint concerning my microwave/oven wall unit. The third party company came to my home and looked at the microwave door and agreed to fix the area where the glass and material meet/seam together is bubbled. I suggested that he replace the whole door but he wanted to try replacing a part. When he left my home, he was going to order the part. This problem is still unresolved. After multiple attempts with me calling into the warranty concerning this part and being told that that the part hasn’t arrived, then to receive a message via text, that a service man will be at my home April the 24th between 10am and 2pm, I arranged to be home from work. After waiting on this person to show up I called the third party company and after being talked to very rudely I was told that no one would be coming they had no record of my appointment and the part wouldn’t be coming and that the door was discontinued by Whirlpool. That same Friday the 24th after this call. I physically drove to the Marietta store and spoke in person to the new store Manager - Jasiah. He listened and looked at my paperwork and the text that I received concerning the appointment on the 24th (which I don’t have any more as I had to get a new phone and lost old text messages) he then promised me that he would help me, he turned it over to another manager as he was very new to the store but promised again that he would make sure that this gets handled. He turned it over to Dennis another manager that I have worked with before. Dennis followed up that day and said that the microwave door was still on order and that it wasn’t discontinued. I have never heard back from anyone again with Lowes or the warranty dept. It is now June 30th. I was in the store a few weeks ago looking to purchase lighting and ran into Jasiah, I refreshed the conversation that we had about my issue from April he again promised to follow up – but he hasn’t. I am very disappointed in the lack of his follow through, I do not have faith in his word. I need someone in this company to help me get what I paid for under my warranty.
Regards,
Kelley Hitt
770-712-1441