Every time I go to the Low's in Gun Barrell City Texas I say I will never go back, well it happened one more time on 8/21/2020 at 13:19 I went in to buy a few things to set some posts in my backyard and install a new kitchen sink. Things were going good until I went to check out, I had to use the check out in the lumber department because I need some quick setting concrete mix. Here is were the problem started, I got in line behind about four or five people (only one checker working). I probuly waited in line a good forty-five minuets, and the whole time I waited there were three people standing around at the pro counter doing nothing talking and laughing. There is another register over there but no one offered to help, I know they can because I worked at Lowe's in the pro department in 2009 and that was part of our job when there were more than three customers in line. Than to to[p it off when someone went out the door and the security alarm went off the only checker had to go over and reset it. The damn thing was right over by the pro desk where the three people were doing nothing.
I finely get checked out and go to get the concrete mix loaded and when I pulled up by the product I thought I paid for I was charged for the wrong thing. I ask the two people outside that had PRO LOADERS on their back to help me load it, they first told me that what I paid for was on down the drive. I told them this what I asked for, I was told you will have to go back through the checkout and get it changed, I said YOU ARE KIDDING ME RIGHT, the answer was no. SoI pulled down to were what I paid for was stacked and got out of my truck opened the tailgate and the two PRO LOADERS looked at me like now what. I had to ask them to help me load the concrete, there were no other customers around. Frustrated again in Lowe's Gun Barrell City Texas.
No customer service
Every time I go to the Low's in Gun Barrell City Texas I say I will never go back, well it happened one more time on 8/21/2020 at 13:19 I went in to buy a few things to set some posts in my backyard and install a new kitchen sink. Things were going good until I went to check out, I had to use the check out in the lumber department because I need some quick setting concrete mix. Here is were the problem started, I got in line behind about four or five people (only one checker working). I probuly waited in line a good forty-five minuets, and the whole time I waited there were three people standing around at the pro counter doing nothing talking and laughing. There is another register over there but no one offered to help, I know they can because I worked at Lowe's in the pro department in 2009 and that was part of our job when there were more than three customers in line. Than to to[p it off when someone went out the door and the security alarm went off the only checker had to go over and reset it. The damn thing was right over by the pro desk where the three people were doing nothing.
I finely get checked out and go to get the concrete mix loaded and when I pulled up by the product I thought I paid for I was charged for the wrong thing. I ask the two people outside that had PRO LOADERS on their back to help me load it, they first told me that what I paid for was on down the drive. I told them this what I asked for, I was told you will have to go back through the checkout and get it changed, I said YOU ARE KIDDING ME RIGHT, the answer was no. SoI pulled down to were what I paid for was stacked and got out of my truck opened the tailgate and the two PRO LOADERS looked at me like now what. I had to ask them to help me load the concrete, there were no other customers around. Frustrated again in Lowe's Gun Barrell City Texas.