Warranty repair updates cannot be obtained; no one knows anything. Very poorly trained personnel and poorly executed processes. The customer service VP should be informed if this is how it is at most stores. Will never buy any power tools from Lowe’s again. Further Lowes carries poor quality manufacturers like MTD using Troybilt brand name; recommend steering clear of Lowe’s power tool offerings as it is not clear what one is getting and the service is pathetic on top of that.
Customer Service in Store # 1023 Bedford Ohio undertrained
Poor customer service operation
Warranty repair updates cannot be obtained; no one knows anything. Very poorly trained personnel and poorly executed processes. The customer service VP should be informed if this is how it is at most stores. Will never buy any power tools from Lowe’s again. Further Lowes carries poor quality manufacturers like MTD using Troybilt brand name; recommend steering clear of Lowe’s power tool offerings as it is not clear what one is getting and the service is pathetic on top of that.