I received a gift of $120 to start a relationship with Blue Apron. I was scheduled to receive 2 deliveries one this coming Tuesday and the other the following Tuesday. For safety sake I called yesterday to make sure all was in order. I was unable to speak to your staff on the phone but was able to chat with a representative. He informed me that a decision, apparently very carefully "case by case," was made not to send me the dinners previously paid for. At one point he said he would credit me for $19.and some cents. He said that I received an email on the 19th informing me of your decision not to have the meal delivered. No such email was sent to me. I note that your corporate headquarters is in NYNY and therefore problems with complying with your agreements is most understandable. However the dismissive attitude that the chat person conveyed was an insult. I am able to understand difficulties but the take it or leave it attitude is not a justification of the obvious problems your firm is experiencing. I asked to speak to a supervisor but was told that he would not transfer my request that he would send it along. The chat concluded by his statement "have a good day now". I still expect the following:
1. A delivery Tuesday
2. A telephone call today from someone of authority
3. An suggestion: Customer Service of Blue Apron needs training.
Dr. Robert Patterson
5549 Navaho Drive, Pensacola FL
land Line: 850-492-6332, Cell- 850-207-5752
Confirmation of agreement a63e3828c2 at time of ordering the pre paid amount of $120.
Rejected delivery
I received a gift of $120 to start a relationship with Blue Apron. I was scheduled to receive 2 deliveries one this coming Tuesday and the other the following Tuesday. For safety sake I called yesterday to make sure all was in order. I was unable to speak to your staff on the phone but was able to chat with a representative. He informed me that a decision, apparently very carefully "case by case," was made not to send me the dinners previously paid for. At one point he said he would credit me for $19.and some cents. He said that I received an email on the 19th informing me of your decision not to have the meal delivered. No such email was sent to me. I note that your corporate headquarters is in NYNY and therefore problems with complying with your agreements is most understandable. However the dismissive attitude that the chat person conveyed was an insult. I am able to understand difficulties but the take it or leave it attitude is not a justification of the obvious problems your firm is experiencing. I asked to speak to a supervisor but was told that he would not transfer my request that he would send it along. The chat concluded by his statement "have a good day now". I still expect the following:
1. A delivery Tuesday
2. A telephone call today from someone of authority
3. An suggestion: Customer Service of Blue Apron needs training.
Dr. Robert Patterson
5549 Navaho Drive, Pensacola FL
land Line: 850-492-6332, Cell- 850-207-5752
Confirmation of agreement a63e3828c2 at time of ordering the pre paid amount of $120.