9/2/2020 I went and made a purchase at my Office Depot/Office Max store, Gastonia, NC. Today I happened to look up the items I purchased at the store online, and found I was over charged $16 vs what I would have paid if I purchased online for items not on sale. These are the items I purchased: 243984 4x6 lam pouch (charged $8.99 store $4.09 on line)and 149789 lam pouch 9x11.5 (charged $34.99 store $23.89 online). I spoke with the store manager, Chris and was informed that this is a common practice. He did offer to reimburse me if I come back to the store with my receipt. I live 30 minutes away and now must be inconvenienced by going back since he could not help me over the phone.
I then contacted customer service and spoke with a supervisor Sid who also informed me that this is common practice for Office Depot. He told me unless the customer brings to the attenion of the cashier the price is less on line, they have no way of knowing. I am horrified. So unless a customer is aware that the online price is less, they can be charged whatever the store chooses to charge. Your CEO Gerry Smith in the Compliance and Ethics Core Values says Integrity is #1. Bull. This is not showing integrity but DISHONESTY. I am appalled.
Corporate office, customer service
9/2/2020 I went and made a purchase at my Office Depot/Office Max store, Gastonia, NC. Today I happened to look up the items I purchased at the store online, and found I was over charged $16 vs what I would have paid if I purchased online for items not on sale. These are the items I purchased: 243984 4x6 lam pouch (charged $8.99 store $4.09 on line)and 149789 lam pouch 9x11.5 (charged $34.99 store $23.89 online). I spoke with the store manager, Chris and was informed that this is a common practice. He did offer to reimburse me if I come back to the store with my receipt. I live 30 minutes away and now must be inconvenienced by going back since he could not help me over the phone.
I then contacted customer service and spoke with a supervisor Sid who also informed me that this is common practice for Office Depot. He told me unless the customer brings to the attenion of the cashier the price is less on line, they have no way of knowing. I am horrified. So unless a customer is aware that the online price is less, they can be charged whatever the store chooses to charge. Your CEO Gerry Smith in the Compliance and Ethics Core Values says Integrity is #1. Bull. This is not showing integrity but DISHONESTY. I am appalled.