I made a reservation at a Hotel with multiple locations nationally. I verified my info before reserving and got a confirmation letter for same Hotel but a location in Virginia. Mind you I am in Las Vegas. Within minutes I cancelled. With hotel and notified Booking.com. first I was told to take it up with the hotel fire canceled with the hotel and they said it would be fine that I should receive my money back that they had not received any money from booking so I need to contact them then they said that I had non cancel non change reservation I told them that would have been fine if they would have confirmed the room that I actually reserved and not one in a state. Across the United States and they keep sending me the same thing over and over again even though it was their computer glitch their mistake and their problem they're just trying to steal my money and feels like I got scammed from the beginning.
On top of the deceptive and fraudulent activity the customer service couldn't be more of a joke.
Just plain thieves
I made a reservation at a Hotel with multiple locations nationally. I verified my info before reserving and got a confirmation letter for same Hotel but a location in Virginia. Mind you I am in Las Vegas. Within minutes I cancelled. With hotel and notified Booking.com. first I was told to take it up with the hotel fire canceled with the hotel and they said it would be fine that I should receive my money back that they had not received any money from booking so I need to contact them then they said that I had non cancel non change reservation I told them that would have been fine if they would have confirmed the room that I actually reserved and not one in a state. Across the United States and they keep sending me the same thing over and over again even though it was their computer glitch their mistake and their problem they're just trying to steal my money and feels like I got scammed from the beginning.
On top of the deceptive and fraudulent activity the customer service couldn't be more of a joke.