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I work for Costco's auto buying programs and on rare occasion, our number ends up in the monthly deal book and we have to transfer a number of people to that nber. There's always the initial menu of placing the order or tracking one, but you will always get a live agent.

There is definitely no fee to activate the Shop Cards, but if you are unsure of any number, you can always call Member Services at 800-774-2678 and they can confirm and transfer calls to the appropriate department. :)

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