I had 9am appointment at your office on Standiford in Modesto, Ca on May 23rd. The office called earlier in the week to confirm that I would be there. I showed up for my appointment and was told it was cancelled. I asked why it was cancelled and why wasn't I called beforehand. I was told the orthodontist that had filled in for that day was not able to do the work on me and they were not aware of this until that very day.
This has happened to me before whereas I show up for an appointment and I'm told my appointment was cancelled. There have also been numerous times when I show up and have had to wait at least 45 minutes before I get called. This has also happened to my wife. This whole experience with Western Dental has been very disappointing and frustrating. I look forward to getting the work done which has been in progress so I can leave Western Dental.
Unecessary appointment
I had 9am appointment at your office on Standiford in Modesto, Ca on May 23rd. The office called earlier in the week to confirm that I would be there. I showed up for my appointment and was told it was cancelled. I asked why it was cancelled and why wasn't I called beforehand. I was told the orthodontist that had filled in for that day was not able to do the work on me and they were not aware of this until that very day.
This has happened to me before whereas I show up for an appointment and I'm told my appointment was cancelled. There have also been numerous times when I show up and have had to wait at least 45 minutes before I get called. This has also happened to my wife. This whole experience with Western Dental has been very disappointing and frustrating. I look forward to getting the work done which has been in progress so I can leave Western Dental.